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Hi, everyone. Moderator here. I'm going to close the comments on this thread, as it is getting off topic. This board is a place for conversation about how Southwest Airlines is involved in Community Outreach. If you have a question or comment on that topic, please feel free to start a new thread!
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03-22-2018
05:17 PM
03-22-2018
05:17 PM
@jogarcia82,
@chgoflyer has provided some great information in the comment above. I will echo that it's a great idea to make sure you have documentation of your 23 month old's age with you during the trip. A copy of your child's shot records or birth certificate will work great, and will help ensure a smooth lap child travel experience.
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03-22-2018
05:06 PM
03-22-2018
05:06 PM
Hi @doloreswhite,
Moderator here, but I do have some experience traveling with a backpack. I have an actual "backpacking" backpack that I use for most of my short trips, and have gone through Europe with twice.
I've never had issues with checking it. There are some backpack covers you can purchase at places like REI, and that's not a bad way to go if you're worried about straps getting caught in the conveyor belts. Alternatively, you can drop your backpack in a large trash bag and that will keep the straps contained as well.
Happy Traveling!
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03-21-2018
10:15 PM
03-21-2018
10:15 PM
wanted to add a data point. i had one extra seat booked this scenario on one leg and canceled the extra seat on the phone. inventory immediately went back and i was able to immediately book a CP, so others in this situation, trying to cancel and rebook with CP on a sold out flight, I would say this is fairly safe, in my eperience, especially now that SW isnt overbooking flights since the United disaster....
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03-20-2018
06:22 PM
@kenzie819.
Thanks for posting. I'm glad @chgoflyer was able to help you out. I'll echo @DancingDavidE - please click the "Accept as Solution" button on whichever of @chgoflyer's posts were most helpful to you. This will help other Members find helpful information/solutions on the discussion forum.
Happy Traveling!
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03-19-2018
03:56 PM
03-19-2018
03:56 PM
@Mnorris809,
Unfortunately, it does sound like this will be a job for Customer Relations. If a voucher is not working properly, they are the Department with the tools to fix or reissue it. You can reach them the way @chgoflyer mentioned above.
I'm sorry for the trouble!
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03-19-2018
03:45 PM
03-19-2018
03:45 PM
@dorottya1996,
Hello, this is the Community Moderator. I'm going to edit your post to remove personal identifying information. This Community loves answering questions, and we're always here to help, but in order to protect your privacy, we encourage Members not to share personal information like names, email addresses, confirmation numbers, etc. You can read our User Guidelines here.
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03-16-2018
10:50 AM
03-16-2018
10:50 AM
@whiteknuckleswrote: Taking off tomorrow RDU has NW crosswinds up to 40 mph with gusts up to 50 mph. What is liklihood my flight will be delayed (in a 737) Safety is paramount of course but anyone know what RDU allows for take off/crosswind speeds? Hopefully you were able to take off without problems. I've only been to RDU one time and I can't remember the runway layout, hopefully they have two or more options on angles so that if one runway is getting a cross-wind, another runway could be used where that same wind is in a tolerable direction.
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03-14-2018
09:11 PM
03-14-2018
09:11 PM
Thanks for your kind wishes Lindsay.. Yes.. Will keep applying if there is an opportunity in future..
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03-14-2018
02:07 PM
@RR2,
You can reach out to our Customer Relations Department on Twitter (@Southwestair) or by giving them a phone call at 1-855-234-4654.
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@kylet,
It may seem like a very strict policy, but we've worked hard to give our Customers the best options for using all their travel funds. Most airlines don't allow any portion of a ticket to be applied toward future travel.
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Hello Southwest Community!
This is a friendly reminder that the deadline for nominations to the Community Champions Program is March 15, 2018. If you want to be considered for our first cycle of Champions, please make sure your nominations are in by Thursday, March 15.
You can learn more about the program and submit a nomination form here.
Best of luck!
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03-13-2018
03:27 PM
03-13-2018
03:27 PM
@kimbonack,
We're all for a good time onboard, but best to buy your alcohol from the Flight Attendants. We do not permit Customers to open their own bottles of alcohol onboard.
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Hi @Narroyo1128,
That's definitely not the typical experience - if there's a missing voucher, we want to take the time to look into it. Please reach out to Customer Relations via Twitter (@Southwestair) or give them a call at 1-855-234-4654 so a Representative can help investigate.
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03-13-2018
03:03 PM
03-13-2018
03:03 PM
@swaynesworld,
So sorry to hear about your glasses! Good luck finding them - make sure you fill out a lost item report so we can contact you in the event they are located.
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03-13-2018
02:56 PM
03-13-2018
02:56 PM
Thanks for helping out on this one @DancingDavidE! Great answers.
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03-12-2018
06:16 PM
03-12-2018
06:16 PM
Flight schedules can generally be expected to change a little with each new published schedule, so it's possible your favorite flights aren't gone forever - just temporarily.
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03-08-2018
06:00 PM
Hi @bec102896,
I'm sorry to hear about this experience. As a couple other posters have mentioned, purchasing EarlyBird does not guarantee any particular seat, it simply guarantees that you will be checked in 36 hours before General Check-In begins. Many people choose this option so they don't have to worry about remembering to log on and check in right at the 24-hour mark.
Still, we understand your disappointment, and we don't like knowing that you felt let down. Hopefully, this information clears our process up a bit and we'll have another opportunity to serve you in the future.
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03-05-2018
09:41 AM
03-05-2018
09:41 AM
Thanks @LindseyD, I will do that. I haven't received the CP points for that rental.
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03-03-2018
01:30 AM
03-03-2018
01:30 AM
FYI: Chase hasn't send drink coupons to cardholders as a matter of policy for well over a year now.
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@JPBOKCwrote: Shows I have the necessary points under Snapshot “Companion Pass on my way". However, when I hit Learn more link to designate person to fly with me I cannot add anyone. Need to book a flight soon so when will this be activated? Hopefully it worked out, I'm sorry I dind't see this post earlier. In the meantime or for anyone else reading this thread, you don't have to book the companion at the same time you book your own flight - go ahead and get your flight booked and come back to add the companion pass when you are able to, as long as seats are available for the flight.
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Hi @Azn1021,
This is a peer-to-peer discussion forum, so while someone may have some similar experience that could help you out, it sounds like we need to take a look at your tickets so we can resolve the issue. Please reach out to our Customer Relations Department through any of the ways listed here. One of our Representatives will be happy to assist you and get the departure tax issue sorted out.
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03-02-2018
02:01 PM
03-02-2018
02:01 PM
You could save a click by just including those in the response? Here's the info from Lindsey's link: Call Us We´re here 24/7. 1-800-I-FLY-SWA (1-800-435-9792) More Contact Numbers Tweet Us Mention us with a shout out or question @Southwestair Email Us Send us a message with a compliment, question or concern Write Us Southwest Airlines P.O. Box 36647-1CR Dallas, Texas 75235
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03-01-2018
07:39 PM
03-01-2018
07:39 PM
Southwest should have fixed this ages ago is correct. They have chosen not to. I essentially lose all my status when I fly with the family. My main issue is SW charges a premium for unaccompanied Minors. If we board at the end of Group B... Many times I have had to ask people to move so I could sit with my 10 year old daughter. This should easily be solved by allowing Family's traveling with Minors to board with Family boarding. On the other note... Anytime a A-Lister checks in a companion is traveling on a companion ticket on that plane... they should both board with the A-Listers boarding position. Should not be any questions asked on that one. We traveling enough to get a Companion pass then our Companion should enjoy oneof the perks we have of boarding early. David
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02-27-2018
11:50 AM
02-27-2018
11:50 AM
@melenzwrote: Hello, I plan to be traveling with a wedding dress in a garmet bag. It is not a huge dress, but I don't think it would fit laying flat on top of bags in the over head compartment. What is the best way to do this? I am looking at all airlines to see what the best way to travel without ruining the dress. Southwest's planes have no closets or anywhere to hang a garment bag, so your options on Southwest are to check it or try fitting it into the overhead compartment. Some brides opt to ship their dress ahead.
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02-26-2018
12:05 AM
02-26-2018
12:05 AM
I use a mobility scooter each time that I fly. I also have a walker and walker holder attached to the rear of the scooter. Southwest always lets me take my scooter all the way to the gate. They are very accommodating. Even though my scooter does disassemble, the gate attendant usually asks me to keep the key and show them how to put it in neutral. Also, I have a pin that I can pull in the rear that I can quickly unattach my walker and holder. They usually have me to do this. Upon on arriving at my destination, I wait on the plane until my scooter is brought back to the gate. So even though you may board first, you will most likely be last to get off. So plan accordingly. Southwest is is top notch when it comes to accommodating people with disabilities. They are always my airline of choice and have the very best crews, policies, and fees. Southwest Airlines has made traveling with a disability a pleasure instead of a burden. Rest assured, they will take care of you!
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02-24-2018
09:38 PM
02-24-2018
09:38 PM
My husband and I travel often. We get TSA pre most of the time. What a bummer when we don't. I'm thinking about appying for TSA pre for $85, but so far haven't found the need. We are approved about 9 out of 10 flights.
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Happy Valentine’s Day Community Members!
It won’t surprise you that one of our favorite holidays here at the LUV Airline is Valentine’s Day. And since it’s such a big deal around here, we thought we’d celebrate by unveiling some new features on the Southwest Community:
The Southwest Community Champions Program
We’re excited to offer Members the opportunity to be officially recognized as trusted voices within the Community. Check out the Community Champions Page to learn more about the program and see if you’ve got what it takes to participate!
The Outreach Page
In this new section of the Southwest Community, learn about how Southwest gives back by Loving People, Living Responsibly, and Building Resilience. If you have questions about Southwest’s involvement in the communities we serve, visit us on the Community Outreach Discussion Board.
Rank and Badge Changes
Within the Community, you can earn a variety of ranks and badges based on your activity. Writing blogs, posting comments, giving “loves” to other Members, and providing answers to questions that become “accepted solutions” are all ways that you can level up through the Community.
We can’t wait to get your feedback on these new features, so check them out and share your thoughts with us over in the Discussion Forum! Oh, and one more thing… will you be our Valentine?
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02-14-2018
11:37 AM
02-14-2018
11:37 AM
Would like to sincerely thank Myra, Southwest agent at San Jose Airport for helping me find my lost iPhone. Discovered that I did not have my phone as I was going through the security where I put my phone in my purse. husband did not bring phone, but, fortunately, Myra, employee number 65669, let me call my son and my cell. Unfortunately, son did not pick up either, but he did call back and informed Myra that the phone had fallen to the floor of his car and that it would be overnight mailed the following day. Myra then pages me and I went back to her gate where she gave me the good news. Brandon also helped me, but he left before I got his employee number. Southwest is the best!!! Carol Weaver, Los Angeles County Woman of the Year in Education, 56th District, 2010
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Community Champions are leaders within the Community who help foster good conversation, share their stories, and answer questions in the Discussion Forum. Read on to learn more!
Q: What is the Southwest Community Champions program?
A: The Southwest Community Champion Program recognizes the contributrions of outstanding Community Members. Champions have contributed significantly to the Community with answers, support, and Stories.
Q: Who are the Champions?
A: Champions are Southwest Community Members who have been nominated, and invited, into the Champions Program.
Q: Are Champions employed by Southwest or have an otherwise formal relationship?
A: No. Champions are not Southwest Employees. Champions volunteer their time to the Community without the promise, expectation, or receipt of compensation.
Q: What benefits are received?
A: Benefits fall into three categories:
Status:
Community Champions will be given a badge on the bottom right corner of their profile picture that will identify them as Members of the program.
Perks:
Champions receive a variety of perks throughout their time in the program, ranging from exclusive swag to invitations to visit our Company Headquarters in Dallas, TX.
Access:
Champions have opportunities to connect regularly with The Southwest Community Team, making it easier to discuss questions, issues, and opportunities for the Community.
Q: How are Champions chosen once they are nominated?
A: Community Members who have been nominated (by themselves or by other
community members) are invited into the program by the Southwest Community Team.
Candidates are chosen based on their contributions to the community, knowledge of the
Southwest flying experience, and overall positive attitude.
Q: What does Southwest ask of Champions?
A: Champions are asked to continue contributing at significant levels to the community,
and to maintain a leadership presence within the community. Quite simply, Southwest simply asks Champions to continue being great community members.
Q: How long can I be a Champion?
A: Membership in the Champions program is a 12 month cycle. At the end of 12 months, all Champions need to be re-nominated and re-invited into the program. There are no
exceptions to this process. A Community Member can participate in the Champions
program for a number of years, assuming their contributions continue and they are re-invited to the program.
Q: How do you become a Community Champion?
A: Simple!
1. Contribute to the Community with a Fun-LUVing attitude!
2. Get nominated, or nominate yourself.
3. Wait for an invitation from the Southwest Community Team.
Q: Can I nominate myself?
A: Absolutely! Visit the Community Champions page to fill out a nomination form.
Q: Anything else I should know?
A: This program is a voluntary, unpaid, non-employee position. There are no guarantees
for any particular benefits.
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