Southwest Airlines Community

Well said!!! ... View more

@kparly14 wrote:    Huh????????? ... View more

Hi,    I was wondering if this is still possible?  ... View more

You’re not!   ... View more

My son was just boarding his delayed flight from Dallas, TX to  to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant  was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!  ... View more

I have a trip coming up in January and I have already cancelled and rebooked the same rental car now six times (free cancellation and no money paid to reserve) and the price for the week went from $497 to $367 now.     Once you use points, I'm not sure if you are getting a good deal.  I'm already saving $130 on the rental car by simply watching the prices.   I use points to fly only, not for anything else. ... View more

You were absolutely correct about adding the RR number.  I had to change a reservation, added the RR number, and everything showed up. It's my recollection that previously if you were booking with points and filled in the box with your RR number, the system made you remove it before you could move on.  In any event, thank you for solving the problem for me.  Now, why didn't any of the Southwest people give me the answer years ago? ... View more

And these days, at Southwest, innovation only comes when it postively affects the bottom line. ... View more

How can you claim Southwest Airlines delay compensation ? You can file a claim for up to $700 (€600) per person with the aid of AirHelp. We have made it easy for millions of travellers to receive the compensation they are due. We take care of all the paperwork and legal issues for you so you don't have to. you can calling +1-888-366-5231 or by using one of the ways mentioned on the Southwest Airlines Contact page: https://www.southwest.com/contact-us/contact-us.html ... View more

I have the same question. I receive a very specific number if “action based bonus” points of 3,624. This is in addition to the posting of points from my credit card statement that included individual bonuses on internet purchased, Rapid Rewards partner, Southwest Travel. The only thing I think it could be are the 25% bonus on all credit card purchases associated with A-List membership. But I can’t re-calculate the number of bonus points by applying 25% to any number I see on any statement.. But if this isn’t the 25% bonus, I don’t know what ir is. ... View more

I feel the same about kids on a flight. Kicking the seat, screaming, crying. Would rather fly with dogs than kids.  ... View more

@sayazop wrote: I use the drink coupons because I get them, but would rather have the discounted Wi-Fi.  You could contact SW to make that suggestion.   Click on contact us below to do so. ... View more

Well, it's reasonable to believe that some spam domains are blocked. But my ISP is comcast.net, and so is my wife's. But since I don't get southwest email and she does, it can't be an issue of blocking a domain.   But maybe my e-mail address is being blocked? The last time I checked, it wasn't. But, if that's a possibility, then southwest should notify us that the sending failed due to spam blockage. OR, we should be told WHAT spam blocking website we should check to see if our e-mails are being blocked so that we can take some action to remedy the situation. ... View more

You could be on a black list,or you could be in a country that cannot get to the SW web site. The web site is not available to every one in the world in every country in the world.   Your solutions:   1) Use a VPN .or.   2) Click on "contact us " below to get to Twitter or Facebook .or.   3) Try the SW app chat function.   ... View more

I have now been on hold for 6 hours.  There is no excuse for this type of customer service.  Pure foolishness.  This is the LAST time I will do group travel with Southwest!!!!!   ... View more

Sounds like there's some confusion here. Southwest's military fare is basically a discount off the Anytime fare. Anytime fares are fully refundable, but are not the lowest cost fares available. For the cheapest fare, book Wanna Get Away. If you need refundability, and qualify, book a military fare.   If you're booking last minute, the military fare can actually be close to or lower than the Wanna Get Away one. This is a good use of the military fare.     ... View more

This is very messed up!!!!!!!  Is your known Traveler's number really TSA.  I tried THREE times yesterday on your phone number to call me back.  You called back, I pressed ONE!  and NO ONE was there!!!!!!!!!!!  All that I want to do is add my TSA number to my profile.  This should be not difficult.   Kathryn Petrenko  239-293-5323  kathypnaples@gmail.com ... View more

Thank you! ... View more

HI! Just wanted to let you all know the application was extended to 11:30 PM CDT and is now up and working! ... View more

Pardon my skepticism, but ANYONE can claim to be someone else  -- in this case   Al Timpauer Southwest Airlines B737 Pilot   If Big Al was sending that to prospective members of a hunting party , do you really think he would have put     Southwest Airlines B737 Pilot   in his message? Why?   Why don't you tell us exactly how Big Al   contacted you.   Something smells awfully fishy. ... View more

If you'd like to see the airline institute lifetime awards, you probably should tell the airline. Here's how:   https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244 ... View more

@zrivera19 wrote: To whom it may concern,  How do I get out from this message.. (you don’t have permission to access..,,)cannot access my flight or change or book flights  for other days ..I ask one of the Southwest airline costumer service  and did not really give me a clear answer..please help !   Sincerely,  zebo     In what country are you located?   The Southwest website is not available in every country in the world. ... View more

I have been trying to get in contact with Southwest as I was part of the power outage delays that landed me without hotel accommodations stranded in Nashville airport after two canceled flights.  It took me over 24 hours to get home from the east to orange county CA. The manager at the desk in Nashville said to call your line and I've tried 5 times since then to no avail. I spoke with someone in claims support who told me to comment on this forum for faster service ( which is ridiculous).    1400 flights were grounded so I understand there is a lot of frustrated people that want refunds. That being said, I caught the worst of it by far as I was canceled twice, and displaced from two airports. I never received any money as refund.  Apparently there was some email sent about refunds however my email address listed on my account is from college that I no longer use ( which was just updated to my current one). I would have expected that any communication would have been sent to the address I booked the reservations with but perhaps not.    In summary, I expect to be followed up with.  I missed a whole day of work due to the power outage.  Things happen but I need Southwest to reimburse me for the time missed in a big way.    Thanks,  Sean  ... View more

@Pgraham8 wrote: I cannot open my Southwest app on my iphone. Do you have IOS 11.0 or better? It takes that to have the app work. ... View more

@jksobonya wrote: @chgoflyer wrote: Again, More Rewards is currently limited to only those with a Southwest Rapid Rewards Visa card by Chase. Yes, but that's a very poorly worded message that explains nothing about needing a credit card to access More Rewards at all. In fact, it blames COVID-19 and says reward redemption is suspended until further notice ... which apparently isn't true lol   The messaging should be changed to say that you need a SW RR credit card to access the portal.    --Jessica   That is stated on the Southwest website, directly to the left of the Explore Rewards button you referenced earlier.     FYI: Southwest stopped redemptions in the first few months of the pandemic. This was a reaction to the prospect of having to pay More Rewards for a huge number of points when members flocked to the site to use their points on things like gift cards, since travel for most essentially stopped. By limiting it to Chase customers, now Chase pays More Rewards for those points. ... View more

@Sms531 I'm so sorry for the WiFi issues! You can Contact Customer Relations to request a refund.   ... View more

My Kindle Fire Tablet ~use~ to work on the Southwest Wifi to view movies but about 2 years ago it stopped working. The movie starts, but about half way into the credits is says there is a problem and locks up. Something changed in the SWA movie app I think. What can I do to watch movies on my Kindle? ... View more

@hgm wrote: pet reservations... require call   That s what the website says..However it costs you almost nothing to contact customer relations to see if it will waive the   phone call requirement. You'll never  know if you don't ask.     You can reach Customer Relations by:   Phone: (855) 234-4654 Twitter: @SouthwestAir Facebook: @SouthwestAir Email here.         ... View more

@PrincessLeah wrote: If I purchase business select tickets using only points and the fares/points decrease, can I be “refunded” the difference in points or is it only for non point purchases? And if so, am I understanding correctly that I should cancel and rebook in order to keep my tickets refundable?   thanks  Yes you can get the difference in points refunded to the account you used to book the flight. All you have to do is click change reservation then select the cheaper flight then proceed with the change and the points will be available to use instantly.    **With points bookings those are refundable so even if you book a Wanna Get Away fare for a domestic flight and later on you need to cancel the $5.60/$11.20 security fee can be refunded and the points will go back to the account. So if you don't care that much about being A1-A15 you can book the wanna get away and save a bunch of points.    -Blake ... View more