Southwest Airlines Community

Hi @outdrsee1,   Like @franktravel said, you do have to designate your Companion before you can book travel for them. You could take your chances and wait to book the trip with your daughter after you return from the trip with your buddy, or you could just book the June trip now using Rapid Rewards Points or by purchasing the ticket if you like the fare you see now. Have fun!   ... View more

Hi @DancingDavidE,   Thanks for posting your question in the Community! Infant fares can be booked with Rapid Rewards Points, but it has to be done over the phone (as opposed to online) with one of our Customer Support and Services Representatives. You can reach them at 1-800-I-FLY-SWA.    ... View more

They still need to check in - if you are attempting to save two seats it will be a lot more comfortable for you if they are in the B's or early C's instead of last to board.   You may be subject to some grumbling if you are holding a row for the last two people to board! ... View more

I've been in the travel industry almost 30yrs now and code for Southwest is WN.  As a travel agent we had to call them to made reservations when we could use our computer system to book all the other carriers because they Would Not pay computer surcharges to be a part of the system.  Also,  they didn't have ticketing agreements with other airlines so they Would Not allow us to issue any part of the trip with another portion on a different carrier on their tickets. Lastly, they Would Not transfer bags between themselves and other airlines.   They Would Not serve meals.  They were known as the Would Not airline to travel agents.  They haven't transferred bags...you must have been on a different airline?    ... View more

Hi @sandraoizdavis,    Rapid Rewards Accounts will automatically expire after 24 consecutive months of inactivity.    ... View more

Yes, that was very helpful! Thanks ... View more

@brandywine,   Can you give us a little more context around your question so we can address it a little better? I know the Community is eager to help out!    ... View more

Hi @dwhitewfa,    We understand that mistakes happen, which is why we ask Customers to confirm their reservation before purchasing, and immediately send an itinerary when booking is complete so that Customers can check over it and make sure there are no errors. We offer a full refund within 24 hours of booking so Customers can receive their money back in the event that they do see an error.    It is so important to us that Customers have a good experience from beginning to end, and we are committed to empowering Customers by providing them with information throughout the entire booking process. I hope that we'll have another opportunity to serve you and your family in the future with a more favorable outcome.    ... View more

Hi @MarT,    Were you able to find an answer with the link that @franktravel provided? Let us know!   ... View more

I've had the same problem sharing my itinerary with others, most recently with my flight last month (Jan. 2017) and with my booked upcoming flight (Feb. 2017).  I asked the "letting others know" persons to check their emails and junk emails but they got nothing.  Then I tried to go back into my Southwest account to see if there was a way to redo and/or add more "letting others know emails" and evidently there isn't. I suppose you just have to forward your own email confirmation instead. ... View more

Hi @patgies,   Great question, thanks for posting in the forum! Funds can only be used toward the purchase of a plane ticket. They cannot be used toward a car rental or hotel booking.    ... View more

I just found your post.  I'm sorry I didn't reply sooner, but in fact someone else in the community was given the vouchers before your request...I hadn't logged in since that time.   I hope you get the chance to visit your dad soon:-)   ... View more

As a human being with needs, what I want to know is when do I get to pee? It is bad enough that most travel is dehumanizing, as customers we are being treated like cattle. I guess there is no answer. I should write a letter to my congressman? I am not satisfied. ... View more

Hi @furnhuck,   The expiration date of travel credit(s) cannot be extended. In some situations, our Customer Relations Department makes exceptions based on individual circumstances. You can contact a Customer Relations Representative at 1-855-234-4654 for assistance and/or help understanding how to make the most of your travel funds.    ... View more

Hi @Bobby1311,   If you purchased a Wanna Get Away fare, you would have one year from the original date of purchase to complete travel using those funds. If the funds have expired, they can no longer be used.    ... View more

Hi @PaulRisberg,    @LindseyD's role as a Moderator is to keep the Community a productive environment for all Members, but please keep in mind that the Southwest Community is first and foremost a peer-to-peer community, not a direct customer support channel. Anyone needing direct support would need to contact  Southwest via Phone, Email, Letter, Facebook, or Twitter. You can find more information in our Terms of Use and User Guidelines.    I hope this clears things up!   Ashley Mainz Southwest Airlines Community Manager ... View more

Thanks for the feedback, Barb! Decisions like this are never easy, and we always appreciate hearing what our Customers  have to say as we plan for the future.    ... View more

Hi @oaoclmenares,   We are aware that there is a scam going around on WhatsApp, and we're working to have it removed/taken down.    ... View more

Thanks for the feedback, @sandiegotravel!   We're always interested in what routes our Customers would like to see as we look toward future schedules.    ... View more

Hi @RobertoDinero,    If you aren't able to find published service between two cities, you can contact our Customer Support and Services Department at 1-800-I-FLY-SWA, and they can help you build a route that will meet your needs.    ... View more

Hi Trina,   Here are the official standards for a carry-on bag:      Your bag will likely be fine, since it is soft-sided and can squish a little bit in the overhead bin or under the seat in front of you.    ... View more

Hi @marthablock,   We've always said that our People are our most important, most valuable asset. I'm so glad you had a great flight!   ... View more

Hi @Jargall27,   Yes! You can always get retroactive credit - just go enter the flight into your Rapid Rewards Account after your trip!    ... View more

I had the same issue but I understand that is the rules with the Southwest Chase Credit Card. I even called to verify on 12/29/16 because I was 3,616 pts short of earning the companion pass.   What I do have a problem with is when I called, someone from Southwest informed me that any $29.99 purchases made on 1-800-flowers.com before 12/31/2016 will earn 1,000 points and count towards 2016 qualifying points.   So I made four purchases before 12/31/2016, and the 4,000 pts showed up in my account on 1/10/2017.   I emailed customer service and it took them a week to tell me "After reviewing your account, we regret that you were unable to complete the requirements in time to qualify as you were 3,616 Points shy of earning a Companion Pass."   I took a chance by spending over $120 and hoping Southwest would honor the points for 2016.  Looking back now, I never would have made those four purchases.   This is where I truly have a problem with Southwest for not honoring those points for 2016.  (SR #2149873334738) ... View more

Hi @Kastrom,   We have a Medical Transportation Grant Program, which you can learn more about here.    ... View more

Hi @amoorefield,   It sounds like your bag is close to being the right size for a carryon. This graphic should help you determine if it will meet the requirements:   ... View more