Southwest Airlines Community

How can you claim Southwest Airlines delay compensation ? You can file a claim for up to $700 (€600) per person with the aid of AirHelp. We have made it easy for millions of travellers to receive the compensation they are due. We take care of all the paperwork and legal issues for you so you don't have to. you can calling +1-888-366-5231 or by using one of the ways mentioned on the Southwest Airlines Contact page: https://www.southwest.com/contact-us/contact-us.html ... View more

@sjh518 wrote: I recently made one reservation for 4 people and was able to use multiple gift cards as the agent said I could use 3 forms of payment PER PERSON.  Apparently this is something you can only do with a live agent, not on the website yourself.  I was also told this is a recent change made at Southwest Thanks for the update @sjh518 that's good to know it is possible by calling. I hadn't personally tried it but it seemed like a longshot to type in 12 gift cards online, even if there were four passengers.     ... View more

free to change if SWA does ... View more

I have 2 vouchers. One for 200 and one for 100. In booking a 275 flight,  it only applies $123 or so to my flight on the 200 voucher. The $100 voucher is fully utilized . Any suggestions  ? I even tried booking different flights and it only let me use the same amount of the $200 one  ... View more

Considering travel funds no longer expire starting today, I fail to see a need to ever convert travel funds to a voucher anymore.    --Jessica ... View more

Thank you! This is super helpful.  ... View more

Yes, if we had been flying from an airport like BWI or another crew base I might have done that, but there is no way I was going to RSW 6+ hours in advance of a flight that was rescheduled for 2AM.  I should have trusted my intuition and never gone to the airport at all, in this instance.  FWIW, when we left RSW yesterday (on Delta, since SWA had rebooked one of us for Tuesday, 3 days from original departure) I stopped by the SW ticket counter and the friendly agent there tried to look up my record and was as puzzled as me.  She was able to refund my points, but agreed I had not been rebooked, despite automated messaging from the airline that claimed otherwise. ... View more

does airline still have 6 month extension? ... View more

@parpitt1 wrote: Wow, I've learned something, thanks for sharing. As an A'-lister I've done the standby flight change multiple times over the years but was unaware I could make a no charge change. The standby thing only works for me when I do not check bags and about 75% of the time I have to check bags to accommodate PPE for work so a no charge same day change would be a win for me.  The same-day change is new this year with the WGA+ fare, it was only standby for earlier flights before this.   Agree with you the new method is great if they let you do it since I like to check bags when traveling with some of the gear.   But my habit under the prior rules was generally to book the latest non-red-eye flight available and then try to confirm a standby at the counter which often worked.            ... View more

Nope, he used the link, and they verified later. I just haven't received them.  ... View more

I feel the same about kids on a flight. Kicking the seat, screaming, crying. Would rather fly with dogs than kids.  ... View more

@Kris04 wrote: Hey guys, I'm a student, high school graduate actually, and this is my first time flying so y'know I'm a bit stressed out. I recently bought this suitcase it's and iFLY hardshell that's rose gold and on the website it says it's a carry-on for flights but I'm not really sure... if someone could let me know if this is a carry-on that would be greatly appreciated. This is what it looks like by the way:  Head to the middle of the plane, the bins are a little smaller on the 737-700's at the front and maybe the back.    I think it would be fine. Wheels out. Or if that doesn't work the worst case would be to slide it in sideways, but please don't do that unless necessary as it takes up two slots.    Should be no issue on a 737-800 or Max as the bins are uniformly larger.      ... View more

@chgoflyer wrote: Here's a hopefully helpful suggestion: Do as they say, then cancel that flight. You'll then have a credit in the new name. Use this credit along with your other credits to book the travel you need, as all will be under the same name. Yes, I think they described a perfectly workable method - making the booking under the old name, and changing the name with the normal process won't affect your other current bookings.    Cancel it and you can then use it with the newer funds.         ... View more

@sayazop wrote: I use the drink coupons because I get them, but would rather have the discounted Wi-Fi.  You could contact SW to make that suggestion.   Click on contact us below to do so. ... View more

I had the same situation Last Friday Evening. I called the 1-800 number and they told me that I needed to rebook my flight because for some odd reason they had my name two times in the reservation on their system. I was so furious when the error message popped up. But I will say that in regards to the situation I received a LUV Voucher on Monday. The voucher is for me to use for when I am ready to rebook my flight. I just would like to know if anybody has had the same situation that I had. I even tried to view it on my laptop and it still said that there was a system error on my reservation. ... View more

To be clear, you will have to contact Southwest to request the refund. Upon cancellation the full amount will be converted to travel funds. Once you reach out they'll refund the refundable portion.  ... View more

Well, it's reasonable to believe that some spam domains are blocked. But my ISP is comcast.net, and so is my wife's. But since I don't get southwest email and she does, it can't be an issue of blocking a domain.   But maybe my e-mail address is being blocked? The last time I checked, it wasn't. But, if that's a possibility, then southwest should notify us that the sending failed due to spam blockage. OR, we should be told WHAT spam blocking website we should check to see if our e-mails are being blocked so that we can take some action to remedy the situation. ... View more

pay pal bank, credit card, or credit mode ... View more

Southwest's offer to convert travel funds to RR points was a one time deal -- last year, if memory serves. ... View more

In case it's not obvious from the above posts, anyone can get around the "no taxes/fees" rule on Vouchers by applying them to a booking and immediately cancelling it (refunding the taxes/fees back to the credit card used), then using the resulting Travel Funds to make the final purchase, and Travel Funds have no such restriction.   As noted above, be careful with passenger names as Travel Funds are only usable by the originally named passenger. ... View more

Government imposed fees are part of the ticket price, so , yes, they would count towards the credit. ... View more

@JEG wrote: I agree with the flyer. Southwest changed the flight, and changed its promise. It should make good on this.    You might want to read the OP again. Southwest didn't change anything. ... View more

Another reason to always try and book with points. I know conventional wisdom says it's a bad idea to buy points because you pay slightly more, up the upside is that it is 100% refundable. I look at it as travel insurance. ... View more

@vtayeh wrote: Received a message 4 hrs before my flight that my flight was being delayed 1 hr. So instead of arriving to the airport for the original flight time, I decided to stay at home I don't mean to be rude - but why on earth would you do this? An hour isn't a huge difference, and things change. It makes no difference if you travel solo or if you have 10 kids. You should always plan to be at the airport for the originally scheduled departure time.    --Jessica   ... View more

@rich1954 wrote: 45% would be the best I have ever seen. If you can buy points for less than 1.5 cents a point it might be worthwhile. Only if you need to use them right away and you wouldn't have any method of earning them through flights, other travel, shopping, etc.    That's about break-even on the valuations that you can find online for what you can redeem them for, so not horrible but there still might be other ways to earn the points for taking an activity that you were going to do anyway.   But if you need them right now to book something before you could earn them, go ahead.     ... View more

@Loops0404 wrote: BUT, we found out SW had been emailing this wrong account trying to tell us we had points that were expiring (from canceled COVID trips).   Southwest does not do this.    --Jessica ... View more

Yes, the A-List function that recognizes you by your phone number (or entering your A-List number) has been down for the last several days. ... View more