3 weeks ago
I would expect your Dec-24 /Jan-24 statement to count toward 2025 A status; This was the logic I pushed back on them that the Jan-24 statement should count at the new rate since it counted for the 2024 qualification, but for the rate used in the calculation, they didn't agree, the status points still went toward 2024.
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3 weeks ago
@GaelleG wrote:
Late to the discussion on this, but as a long-time A-lister, I am disappointed to no longer receive drink coupons in the mail periodically. It takes a lot of flying to achieve A-list status and while I can understand the desire to save $$ on postage, a periodic electronic credit for a beverage would be appreciated.
As a person who has been A-List for every single year that the program has been in existence. I agree that ti takes a lot of flying to get and keep the status.
But if you are A-List, how is it that you are just now complaining about something that changed over a year ago? If you fly at least 25 one ways a year, surely you should have noticed that the coupons were missing (multiple times) a long, long time ago.
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3 weeks ago
what does "change the pickup" mean? Date , city.??
IIf it's the date, then you do a ticket change and pay the difference in price between what you paid and what the fare is now (or get a flight credit if the current fare is lower).
If it's a city change, same as above.
In both cases you keep our existing confirmation number as well as your early bird purchase -if you purchased it.
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Also, when they still existed, Sotuhwest's senior fares were discounted Anytime fares, so they were the cheapest refundable fare one could buy, but they were not the cheapest. The cheapest was and is a Wanna Get Away fare.
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just for reference I recently booked with a coworker on LAX LAS. I got A-28 as A List WGA+, he got A-31 as Anytime. So it does come right after A-List
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3 weeks ago
1 Love
@Estebanjr61 wrote:
On March 21, 2024 I was traveling from SJU to Philadelphia with my grandson for a surgery on his hips and knees at Shriner's Hospital. Upon arrived at the Southwest counter the Employee Manuel Maldonado jump and without questions he started to assist us with our bags and the rest of our luggage. Mr. Maldonado not only assist us with our bags but he also assist with the wheel chair, he provide the boarding pass with a pre-board to make sure our grandson will be one's of the first inside the plane and the wheel chair was manage by the ground personnel, he also instruct his fellow partner who was the one to work the flight to assist us on the particular needs we had. I can say that all instructions given by Mr. Maldonado they all were follow to the dot and the experience was a smooth one. Mr. Maldonado did not know anything about the surgery or the reasons of our flight but his sense of helping others became an experience not to forgot. Mr. Maldonado is a True Employee who value his customers, is focus in Customer Service and employees like Mr. Maldonado carry the Southwest Core Values to the Top. Thanks Mr. Maldonado for the experience and the well care in all details to ensure everything was cover as it was with no missing details until we complete our trip to Philadelphia. A JOB WELL DONE.
Great to hear travel stories like these on this board! LUV it!
As @dfwskier suggested, forward a copy of your compliment directly to SW customer service so that it can be processed and Manuel can receive is due praise.
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "Customer Service"
Prayers for your grandson!
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3 weeks ago
1 Love
yes, but only if you use a Chase Rapid Rewards credit card to buy them.
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3 weeks ago
Hi, everyone! Closing this thread as it contains outdated information.
For reference, the current policy as of April 2024 is here:
Military Travel and Benefits | Southwest Airlines
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3 weeks ago
3 weeks ago
@epcot wrote:
There is a cargo interline with Westjet https://www.swacargo.com/swacargo_com_ui/ship/facilities/interline-destinations/
Interesting to know.
I guess the statement "Southwest has interline agreement with Westjet" may be true but it would be for cargo. However, the discussion context on this thread appeared to focus on making name changes to reservations and booking non-SW flights with points. No mentioning of cargo. Thus, it would be way too easy to misinterpret this statement.
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4 weeks ago
At this point in time, your ticket must be paid for entirely in one currency: points or cash.
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Greetings All:
This page may help if you're shopping around:
https://www.southwest.com/find-best-flight-deals/
If you have flights booked for the summer or beyond, I would recheck pricing, even if the quoted fare is not even close to the lowest threshold of $39. You may still find a better deal.
Example: Back in February, I booked a one way flight for later this summer at regular price for $189 from Texas back to SoCal as it's usually sound advice to book all summer travel plans before the springtime in case prices later surge.
During a prior recent sale, the fare dropped to $160 and I re-priced it via the "Change Flight" module and collected a $29 credit. After the sale, the price went back up to $189. Today under this sale, it was pricing at $120. I re-priced it and I collected an additional $40 in credit. I would not call saving $69-off my airline bill 'bait and switch'.
While this flight is certainly still nowhere near the $39 territory, I believe that SW is in fact having a Wanna Get Away Sale now as advertised through Thu 4/11. If you see a Low Fare Sale, best to check your reservations and re-price if needed...and thank goodness for No Change Fees!
One exception: If you booked a flight during the recent Promotional Companion Pass promo, I would not touch those bookings that as re-pricing those flights would void the Promo CP deal.
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4 weeks ago
unfortunately they are not responding and the system has error and doesn't submit the case!
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@Ntrums34 wrote:
If I were to do that, is there a way to use my points and my spouse's points to pay? Right now, it is prompting me to buy more points because I do not have enough individually to pay for all four one way flights. Is this a situation where I should just call to have the reservation made?
You can use your points to buy tickets for other people, or yourself and other people at the same time.
So you may:
If one person has enough points for everyone then that person will be logged in and buy RT tickets for four people.
If not, then break it apart you buy four tickets one-way and spouse buys four tickets one-way.
If not enough there, then you'll have to start splitting up the reservatations into pairs - spouse plus one kid and then yourself and one kid, pay cash for remaining tickets. If you do this, book one-way tickets so when you use cash on the return trip you can buy all four tickets together again.
Since I'm chasing status personally I would use my points to buy tickets for my family, and cash for my own. Keep that in mind if either you or your spouse are trying to make A-list or ALP - buy that ticket cash and use your points for the kids.
If you split up from the kids you have to buy your ticket first and then theirs in case they are younger and can't fly alone, the system will ask for your confirmation number to be flying with them.
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4 weeks ago
I appreciate your response. I was told by a Southwest Agent that they were contracted by Southwest Airlines.
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4 weeks ago
2 Loves
@johnsonjia
These are the current guidelines:
SWA's website indicates:
Any of the items listed below* may be checked in substitution of one piece of the free checked baggage allowance for you at no charge on a one-item-for-one-bag basis. If the item of sporting equipment exceeds 50 pounds in weight, excess weight charges will apply. If the item of sporting equipment exceeds 62 inches in size (outside length plus height plus width), excess size charges will not apply.
*Snow ski equipment.
Snow ski equipment, including skis or snowboards, ski boots, and ski poles are allowed, including one pair of skis or one snowboard, one set of poles, and one pair of ski/snowboard boots packed in a container(s) acceptable to Carrier. When substituting ski equipment for a free bag, we allow up to two bags (containing one set of snow skis, ski poles, and ski boots) to count as one item, even if they are packed and tagged separately. Snow ski equipment packed in a plastic bag will be transported only with a limited release of liability.
(read the bottom half):
https://support.southwest.com/helpcenter/s/article/What-sports-equipment-can-I-bring?clk=HC_Bags_1301_AcceptedSportsEquip
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Just for reference they have never sent a confirmation email for the initial booking and I've done this Promo Companion Pass offer multiple times. You usually get one a few days after the flight confirming it qualified.
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sure, people do that all the time to insure that theree is space on the plane for the companion
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a month ago
a month ago
Since thisis a Chase promotion, if you plan on contacting someone, then Chase is the contact.
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a month ago
1 Love
The low fare calendar just shows all the fares within a month so you can search for the lowest fare if you have flexibility, it does not present different prices than if you searched for a specific day, The prices you saw were from a sale that had specific time you had to book by before they went up. You can see the sales offers under promotions and timelines on the home page
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a month ago
I also just attempted to log in again and for the first time in days it succeeded Not sure what changed but perhaps my email to customer relations finally made an impact
Regards
Goku to
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a month ago
a month ago
@dfwskier wrote:
If you are really unhappy, then perhaps you should file a complaint with the airline.
To doso, click on"contact us" beloq and proceed.
You'll need to note the seat you were in - the Max A/C system is fine in general, so if the specific plane is having an issue you can note it.
Did you notify the flight attendant? Sometimes the temperature can be set too high.
Those nozzles above you are only a portion of the A/C air, there should be plenty of ventilation and A/C capacity even if you had the nozzles fully closed.
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a month ago
a month ago
@dfwskier wrote:
Southwest does not fly from the US to Canada
Wrong airline, try Porter!
But if it does come up again, here is how Southwest treats "young travelers"
https://support.southwest.com/helpcenter/s/article/young-travelers-flying-alone
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a month ago
a month ago
That it is "all the TSAs fault" seems to be the well rehearsed response by all Southwest phone support, check in personnel and gate agents, for the multiple impacts getting selected for a secondary security screening causes. It's TSA, not Southwest, so you get nothing from them to help rectify the situation of getting a late C group number when you went to all the trouble to checkin and your spouse on the same reservation gets A group. It is true that it is TSA for being selected for the secondary security screening for the one flight with the extra screening, but all the issues on subsequent connecting fights are caused by Southwest's reservation system and boarding process. There is no reason not to get assigned your legitimate place in line on the rest of your connecting flights as the TSA screening has nothing to do with them. Even worse then not being able to board with the rest of your party on the reservation on subsequent flights is losing your TSA Pre Check from paying for Global Entry on the rest of your connecting flights. On international flights you usually need to go through security again after clearing customs. On my recent trip back from Mexico, the rest of my party with TSA Pre Check cleared security in 5 minutes and then waited another 50 minutes for me to finally show up. This is very much Southwest's issue. Other airlines with different reservation systems have none of these issues.
There are things that Southwest could have and should have done on my connecting flight. I clearly should have had an A group number as all other folks on the reservation with me did. All the numbers are gone since the Southwest system would not assign my connecting flight boarding position since it wouldn’t assign the 1 st flight. However, Southwest lets "special circumstance" folks board after the A group, before the B group. When I asked the gate agent in Miami, Monica V., if there was anything I could do to board at least close to the rest of my party, she parroted the party line that is was TSA’s fault and that there was nothing she could do. When I mentioned boarding after the A’s, she got that hostile look like I was just another low life trouble maker trying to cheat my way onto the plane before my turn. She stated that was ONLY for disabled passengers and my issue was not a Southwest problem.
An even better solution is for Southwest to still issue you your boarding position number for your connecting flights and not remove TSA PRE from your connecting flight boarding pass.
This is Southwest's problem, they just don't care as it will cost them money to fix their reservation system.
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03-27-2024
02:20 PM
03-27-2024
02:20 PM
I just booked AUS-BNA $69 each way to get the promotional companion pass and a couple weeks a go booked AUS-HOU $33 each way during a Texas sale.
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03-27-2024
09:03 AM
03-27-2024
09:03 AM
Spending less time in the airport bag check line.
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03-26-2024
03:29 PM
If it was booked prior to you registering for the promotion it would not count; However if it was previously booked and the current prices worked for you, you can cancel it and rebook it. Just have to book by 3/27 and fly by 5/22 and has to be a revenue flight (booked with $$ and not booked on points or as another persons companion)
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Flight credit is fine. What does not count are
points bookings
buddy passes
flights where you are someone else's Companion
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03-26-2024
10:13 AM
@khlei4 wrote:
If I use RR points to book a flight, does the flight count towards Companion Pass points?
When I look at my point history, I see where I’ve earned points for using my credit card and points for flying. I’ve been using my credit card to book the flight so I’m under the assumption I’m getting Companion Pass points for flying and for the credit card spending. I currently have 90k points so I’d rather spend 30k of that than spend credit card money but my priority would be to earn the companion pass first.
I echo @dfwskier. No double dipping 🙂
If you're looking for Companion Pass-eligible points and you have upcoming hotel stays coming up, Southwest Hotels Points Plus properties are a great source of Rapid Reward points and they do count toward Companion Pass.
https://www.southwesthotels.com/
Travel Tip: If you go this route, I would pay the extra few dollars and book properties that support free cancellation--just in case 🙂
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