Southwest Airlines Community

Mask nazis will be looked back on like the tyrants they are. How can you defend this nonsense? The virus is smaller than the mask! That’s why despite all the masks mandates people are still catching it.  ... View more

I have never been in boarding group C. I'm sure it can be less than ideal. Prior to the increase I bought early bird for almost every flight. Now that the cost has gone up I don't buy it as often. I just set a reminder and make sure I check in 24 hours in advance. I carry the SW Priority card which gives me 4 seat upgrades a year. When I've had high B numbers I've used those seat upgrades. You have options to stay out of C boarding. Spend some money, upgrade your CC or be ready to checkin 24 hours before the flight. ... View more

Southwest is not doing a good job of handling this entirely self-inflicted situation. My flight on Monday was significantly delayed. They knew that this would be happening by the middle of the previous day. They notified me at 2:30am for a 6:50am flight. If they had notified me the day before, I could have possibly rescheduled. There were other possibilities. This was poor handling. Southwest should do better at being proactive in handling problems caused by poor management.   However, I did get an email from them later in the week giving me $100 of LUV. I'd rather they had get me to work on time. I'd rather they would have let me know about my delayed flight earlier. I suspect it was easier for Southwest to make me late to work than to deal with me trying to reschedule. For that, Southwest, you suck. But, as bad as Southwest is sometimes, they are generally better than any of the other choices, and no one else would have proactively sent me a voucher.   Now, if SWA stock would just improve. I've lost a chunk of change on SWA and BA stock in the last few months.  ... View more

I find no record of a contract between Southwest and the FA union after 2016-2018.   In mid February 2020 the two groups were about to head into mediation. I bet the virus stopped that cold.   So I'd' bet the groups are negotiating again.   A typical union thing is to  do something like this during contract negotiations.   edit add: I bet that once the FAs have a new contract that they won't be at the "breaking point" anymore.  ... View more

The rules don't change daily in regards to flying. They have been pretty concrete since the pandemic began last year. The only thing that may have potentially changed was wearing masks in the airport and on airplanes - the mandate was set to expire in September but it has been extended until January 2022.    --Jessica ... View more

You are almost a year late in posting this - Southwest extended funds to 2022 for canceled flights *if* you canceled your flight between March and September 7, 2020. Did you do this? When did you cancel your flight?   Based on your fund expiration date, I assume you booked in January 2020 for sometime later in the year. If you canceled the flight before March or later than September 7, your funds were never extended.    --Jessica ... View more

I just tried booking your itinerary and I did not get an error, however, there was only one flight result for SEA > CUN leaving on 9/3, and it leaves pretty early:   # 1239 / 601 5:40AM 3:55PM 1 stop Change planes DEN 8h 15m   --Jessica ... View more

You should be able to bring them on the plane just be sure you bring enough for your flight crew 😜 (and me)    -Blake ... View more

@JWB wrote: I understand that only some hotels offer these, and only some of the time.   My point is that there are currently zero hotels showing bonus points. I have checked numerous dates and locations. Also, the web site used to display right on the initial search results the amount of routine points to be earned. Now that is gone also and the only way to see that is to go partway through the reservation steps.   It looks like Southwest may have a glitch going on with the Booking.com website. What destinations are you looking up? Again, it's entirely subjective and what's available or not changes all the time. I just looked up downtown Tulsa for a few weekends and I see a few bonus point offers. They are not all at the top of the page, you have to scroll to see some of them.    --Jessica ... View more

There are no requirements but if you’re going to take an airline that doesn’t require their employees to be vaccinated to visit a high risk state then do yourself a favor and tested after the trip.  https://covidactnow.org/us/virginia-va/  ... View more

I understand this is very hard to figure out but is gonig soon, has a big credit ... View more

How will SW know you've been in Portugal? ... View more

If she can't fly with a mask on, Southwest is probably not the best choice for you. I believe some of the other airlines have more accommodating policies. Different airlines are appropriate for different people with different needs. As someone who needs to fly pretty much every week to feed my family, Southwest's policy is right for me.   I can tell you that if you do plan to fly Southwest, and you are asked if she can/will wear a mask the entire time, you should answer with an emphatic 'yes'. Any hedging or lack of sureness in your answer will likely lead to you being denied boarding. ... View more

From a voucher email I received:  "Please allow up to 30 days before this voucher arrives to your email." ... View more

45 seconds?! That's ridiculous!! I can't believe you had to wait that long 😅   --Jessica ... View more

I think it didn't happen.   No turtle fanatic mistakenly calls them tortoises in the same sentence.    It blows my mind why so many creative writers come here to leave random messages and then vanish.   What purpose does that serve?   There's no ad revenue or click bait.   Yet it gets spammed on at least three threads.    So curious.  ... View more

@MarshallbCapps wrote: I hate to leave SW after all these years but I cannot accept or condone this charge and their lack of concern over this issue.   You cannot accept or condone a charge you made yourself? This is not Southwest's problem. As others have clearly stated, this is a charge you agreed to at the kiosk. I know if it were me, if I saw that I was paying nearly $500 for an upgrade to Business Select, I would have backed out and not paid it. You paid it. This is not the standard "pay X and get an A1-A15 boarding position" which is something you can do at the gate. You literally paid more to upgrade to a different fare, from Wanna Get Away to Business Select. I'm sorry you did not realize that until after you purchased the upgraded fare.    You don't have a case.    --Jessica ... View more

@jksobonya wrote: @BirdofHeaven wrote: Whatever happened to the constitutional mandate of the right to pursue happiness?     p.s. What's with the turtles?    --Jessica You mean NOODLE, WATER COLOR, NOOKIE  and BABY SPOCK? ... View more

You do need to actually check in to retrieve your boarding pass, but Southwest checks you in before everyone else so the odds are you should get a decent position.    --Jessica ... View more

I don't think I've ever gotten an alert telling me to check in - when would they send this? Not everyone checks in right at 24 hours (although many do). I do get an alert *after* I've checked in telling me my boarding position. I also get an alert when the plane is boarding, but that's about it.    --Jessica ... View more

Thanks All! Exactly the info that I wanted to know. Some of us are willing to play these little “games” that we must play to get the best value for our money. Others are not. I don’t think that our friends who we’re traveling with are willing to jump through the same hoops as we are.  I’m the fare tracker in this group. I think that I’ll just pass on telling them that there’s been ANOTHER price drop. 🙃 ... View more

in your other post you said the turtles are telepathic. Maybe you could connect with NOODLE, WATER COLOR, NOOKIE  and BABY SPOCK  to reassure them that they are not being abandoned and that you will be back as soon as you can.   When I was a kid, my turtles were very understanding. Maybe yours are too. ... View more

@jksobonya wrote: Southwest has been making changes to their schedules every couple of months as far back as 2019 when the MAX 8 disruption forced schedule changes to happen, and with the ongoing pandemic, schedule changes isn't something that Southwest can just "pause" at will.   Thanks,   Jessica   That's not what the OP is suggesting.     ... View more

Hello I would like to ask if anyone is familiar with the training times an location in Phoenix AZ for customer service position? Thank you! ... View more

Are you maybe referring to a travel agency's fee?  ... View more

Yes, in these points it is really very easy to get confused, one is superimposed on another. ... View more

Is this really a suggestion? I would think your husband would be thrilled he got to fly since he is the one who lost his mask.  ... View more

FYI: It's been widely reported that Twitter and Facebook DM replies from Southwest are taking much longer than "usual" these days. For many it's taking a week or so to get a real response (there are auto-replies sent initially), and for some, they've not received any reply at all, even to follow-up messages.   The chat function, when available, seems to be the best route at the moment. ... View more