Southwest Airlines Community

Hmm... someone doesn't understand travel funds,  and that canceling nonrefundable fares still gives you a year to use them.  By his description,  he'd have PLENTY of opportunity to use the travel funds.   And yet,  he hasn't figured that out?    And what other airline would have a BETTER cancelation policy? None I know of.    Sounds like another fish story to me.  ... View more

You'll have to tell us what it looks like so that we'll know it if we see it. ... View more

"Masked up? Lol the kids are terrified and now they can’t smile or see people smile. We are going to have a whole generation of psychotic adults because of this stupidity." Psychotic Adults? Where is your data to back up this claim? Children take their cues on behavior from their parents' behavior. The apple never falls too far from the tree. Good luck with your anger ... View more

see ticket expiration date in email ... View more

@TheMiddleSeat wrote: Let me say this loud and clear... Southwest does NOT cancel flights because not enough seats are sold. This is one of the oldest, most incorrect rumors that pops up occasionally.    You may be able to get a voucher for the inconvenience. Contact Customer Relations I would suggest writing and provide some brief details about the situation.   --TheMiddleSeat   Well... kinda. It's actually a bit more complicated than that.   In IROPS situations Southwest's network planning staff will indeed choose the less booked flight vs the more full one when deciding what gets cut and what does not. The idea is to minimize the amount of passengers who are disrupted. Other considerations include where planes and crew are needed most following recovery.   That said, this doesn't sound like the OPs situation (no IROPS).     ... View more

@spratrat,. So sorry this happened.  An after midnight trip from IAH to HOU will not be fun.  The only good thing is less traffic on the road so hopefully less worry about not having the children in car seats.  The fare from one airport to the other was about $65 via Uber about three years ago (and about $1 per minute).  Plus I always found that catching an Uber or Lyft from IAH was more complicated than I liked, so Hobby was always my airport of choice.  I hope the trek goes well and the children are sleeping.  My child never got sleepy on a plane or in a hired car, no matter how early or late I traveled, so I know you cannot count on that.  My heart goes out to you — it was always hard for me to grasp just how big Houston is in land area.  I agree with you that it doesn’t seem like the two airports should be counted as being in the same city.   ... View more

I understand this is very hard to figure out but is gonig soon, has a big credit ... View more

Are you maybe referring to a travel agency's fee?  ... View more

FYI: It's been widely reported that Twitter and Facebook DM replies from Southwest are taking much longer than "usual" these days. For many it's taking a week or so to get a real response (there are auto-replies sent initially), and for some, they've not received any reply at all, even to follow-up messages.   The chat function, when available, seems to be the best route at the moment. ... View more

If they can fill planes to and from a given city they will beat path to get gate space at the local airport. If they can't project a reasonable profit it just isn't going to happen🙁. I remember when SWA flew to Key West, but they scrapped that destination 5 or 6 years ago, just couldn't fill the planes ... View more

It's based off of when you bought EB those who buy EB a month in advance should receive a better position than the person who bought it a week in advance. You would also be assigned a position after the A List customers.    -Blake ... View more

A seat map would brake the webpage. A new reservations network is a waste of money for airlines in these hard times. ... View more

I’m guessing it took more than 20 seconds for you to compose that email.  Now you’ve let what amounted to a 20 second moment of inconvenience in your life and probably more than tripled the effect.  And made it a major sticking point for you.  Why?  Life is too short and precious as it is.  ... View more

Thank you, Blake. I have reached out to that department.  ... View more

You asked:   "But do peers of the industry really think the policy is written that in between every bite sip and chew the mask is to be replaced.  Or is the policy that a reasonable amount of time to consume your just delivered snack is ok to not wear a mask but after a reasonable time it must be returned to its proper position."   I have taken four flights on Southwest since you made your post on Saturday.  (2 flights in each direction of a trip.)   After reading your post, I paid close attention to the announcements the flight attendants made.    On three of the four flights (all with different crews), the flight attendants used the phrase "replace your mask between sips and bites."   Three of the four used that EXACT phrase.  Not between "drinks and bites" or "gulps and chews."  Three of them specifically said "replace your masks between sips and bites."    It was obvious they were reading from a prepared script.     I would guess that is the policy.       ... View more

@mynamehere wrote: Paid the $8 for inflight internet. Deprted SLC at 120ish mountain, now in decent to Dallas and the in flight internet has been garbage the entire flight.    I could not use the internet the entire flight until decent....thanks   Oh and I still have 3 more hours of flight to go with now a dead phone that was drained trying to connect to the purchased in flight internet service My only "annoyance" with the wi-fi is that whenever your phone goes into sleep mode and you turn it on again, it loses the wi-fi connection, so you constantly have to reconnect. But, that's not a Southwest problem, that's a standard internet wi-fi connectivity problem with any wi-fi that does not "remember" you.   --Jessica ... View more

can they refire from 3 pm onward or not enough energy from the noon buildups? ... View more

@dfwskier wrote: Too bad we will not hear the employee's side of the story.   There are at lest 2 sides to every story.  If only the media believed in listening to both sides of the story. Whenever an incident on-board a flight makes the news, the media defames the passenger by referring to him or her as "unruly" and assumes that the flight attendants were in the right.    I'm all for hearing both sides of the story, but always giving the flight attendants the benefit of the doubt is dishonest. ... View more

@dfwskier wrote: Didn't know that     It was news to me too.  ... View more

Your inbound flight from fort Myers was delayed because of the weather in Orlando. The FAA had a ground stop and that means planes can't leave or take off. The planes you saw leaving were the ones already there so when the ground stop ended they boarded and left because your plane didn't get to leave yet it was affected by the ground stop. Had your plane come from somewhere like Atlanta it may have left on time then been diverted because of the ground stop.    Your welcome to Contact Customer Relations and they can review your experience however because this was a weather delay there is not much they will be able to do because Southwest can't control the weather.     -Blake ... View more

Sorry your flight was cancelled. Weather is rough around the country from storms here in Texas to the topical mess in the north east from Elsa. This causes planes and crews to be grounded and that results in cancellations. Trust me airlines don't want to cancel flights but sometimes they don't have a choice.    Once travel is complete you can Contact Customer Relations and they can review your flight and look in to possible compensation.    -Blake ... View more

its a safe transportation. rail worse, one bottle on track and train crash. ... View more

Why am I having such a hard time believing these stories?  Perhaps I'm being too optimistic and don't think Southwest has gone downhill that much, but also things just don't add up.  After supposedly being denied boarding your son in law just left the airport?  Didn't bother asking for a supervisor or additional information about the issue?  That seems rather unlikely.  And what's the 2 hour before departure issue?  You can get on your phone and buy a ticket up until the very last minute so the 2 hour thing you mention just does not make sense.  Seems like another fable with a military connection tied in to tug on heartstrings.   --TheMiddleSeat ... View more

I view an airplane as artwork and prefers aircraft without them.  ... View more

Great point that LUV vouchers don’t cover tax    the way around this is book a flight with 2 vouchers and pay the taxes then cancel immediately after booking and request a refund for the taxes the LUV voucher will become a travel fund that will cover the taxes when you go to book the flight you want.  -Blake  ... View more

click  add special  assistance for each  passenger on a single reservation. Ft. myers nice and golf hub. ... View more

@JimTex You failed to cancel a nonrefundable ticket and Southwest is the problem?   --TheMiddleSeat ... View more