Southwest Airlines Community

@jfharris86 wrote: Yea looks like im joining the bandwagon on this one. Woke up on the 7/22/19 and had an email telling me changes were made to my Southwest account. Roughly 120,000 points gone and used on the rapids rewards shopping page. I'm assuming for gift cards or something like that. I called not even 3 hours after the points were used and was told they couldn't cancel it. Whoever hacked my account went as far as changing my email address and security questions. I'm assuming he changed the email address so the e-gift cards would go to him.    First I was told it would take 10 to 30 days to look into, just called back today and was told, sorry they are very busy, it could take 30 to 60 days and no update on if I'd get my points back. She basically said lets see what the team discovers and then we can talk about that. Very frustrating situation. On the plus I did learn that you can call and put a security word on the account to make it harder for people to hack your account, would have been nice to see this advertised while signing up for the account. I'm like 3 or 4 flights from A List Preferred and got the companion pass back in May. I love Southwest but 2 months to investigate fraud, no wonder no one gets caught.   Unfortunately, Southwest's account security is somewhat lax by industry standards -- no two-factor authentication, no address/name checking on 3rd party purchase access, ease of changing personal info. So it represents an easy target for hackers. The best thing you can do to protect yourself is have a strong password. And (apparently, as it isn't published) add a security word to telephone access on your account, for what that's worth.   The good news is that generally, once Southwest verifies that the points were used by an unauthorized person, they refund them to your account. This process can unfortunately take some time.  ... View more

Hi @FunFearlessFema,   Congratulations on your role in CS&S! Unfortunately, once you accept a position with Southwest, you are taken out of eligibility for other Southwest position you may have had an application in for. The good news is that you can apply Internally for this position the next time it is available, now that you have completed one year in your current position!   ... View more

Wow do I disagree! SWA is one of the most unfriendly for folding bikes I have ever taken! I flew AlaskaAir to Portland from Oakland,they were nice, and checked in my folding bike as a free piece of luggage. Southwest however on the way back insisted on charging me $75 for oversized! Pulled out the tape measure and said it was a few inches over! Very NOT nice about it, and were insistent. DONT fly SWA if you have a choice, fly AlaskaAir. I tried customer relations and they refused to refund me the oversize charge. SWA customer service: NASTY! ... View more

Hi SWA   Any updates on the thread?  I'd love to be able to have my Samsung gear s3 watch to be able display my boarding pass.    Thanks  ... View more

Time for a Pina Colada and a beach chair!   ... View more

I am having this issue again since last week where my iOS app doesn’t show the gate numbers anymore. I even updated the app yesterday to the latest but no change. It mentioned that iOS app was getting a new design which is also not working   ... View more

@Christravel, a decade of loyalty is no small thing. Please send me a private message so we can help save the relationship!    ... View more

Thank you for making sure our Employees get the recognition they deserve @elijahbrantley! And thank you @LydiaMartin84 for taking time to share your experience with us - we LUV hearing from Customers like you!    ... View more

Me too, I never get tired of seeing kids learn to love airplanes!     ... View more

Hi @ag4596,    This is a known issue, and our Technology Team is working to address it. A fix was implemented in June, and it significantly reduced the number of cases we saw of this happening per day. We're taking closer looks at the incidents that continue to occur - I've shared screenshots of yours in particular to hopefully help diagnose the cause. Very sorry for the inconvenience, and thank you for taking time to post so we can put the info to use!   ... View more

@rythemofl1   Glad to hear you got everything squared away! Cheers on your wedding, and happy traveling!      ... View more

Thank you so much for the information.  You are correct, the verbage on page 23 matches to the answer I was looking at from here.  I didn't realize that we have access to the contract of carriage.  So that is indeed very helpful.   Thanks again, and I hope others can benefit from this as much as I am.   Eric ... View more

WILL BE TRAVELING FROM AUS TO PHX ON JULY 3RD, 2019 ON AN AFTERNOON  DIRECT FLIGHT. WILL THE CAR SEAT "TRAVEL BAG" BE AVAILABLE FOR PURCHASE AT CHECK IN  ? THANKS  ... View more

Oh, I've never used it. Too bad it's gone 😞 ... View more

@Hillschool wrote: If you are on hold waiting to speak with Southwest's customer service representatives you will hear a lot about Southwest's committment to transparency and fairness to their customers. The ability to track travel funds through Rapid Rewards accounts would enhance transparency and fairness rather than the current process whereby customers are to sort through old emails on their own and and in many cases discover that their travel funds have already recently expired. Saying it should happen but that "it is unlikely" begs the question, why not if customer service and transparency would be enhanced?   The post below states "Southwest gives you a full year from purchase in which to complete travel on even non-refundable tickets." Yesterday I called Southwest, explained that there was a family medical emergency that precluded the use of tickets purchased a few months ago with some previous travel funds, including additional money paid in February of 2019. The Southwest representative informed me that all of the funds including those purchased with money paid in February had expired 5 days earlier this June of the the same year. Does this example and the following statement that this is way better than every other carrier, truley reinforce flyers' perception of positive customer service, transparency and fairness?      There are tradeoffs to the ways different airlines handle their versions of travel funds.   a) Some airlines provide a convenient way of keeping track of them on their websites, but charge somewhere around $200 per fund when you try to use them   b) Southwest does not provide a web based method, but provides e-mails that let  disciplined passengers   easily keep track of funds. It charges nothing to use the funds.   It's important to understand the details of any program people participate in. For example, Southwest clearly states that when using travel funds in full or part to buy  new ticket that ALL FUNDS used to purchase that ticket are subject to the earliest expiration date of ay travel funds applied to the purchase. ... View more

@jenniferg70 I replied to your question in your other post at https://www.southwestaircommunity.com/t5/General-Travel-Policies/Flight-funds/m-p/92376/highlight/true#M7803   --TheMiddleSeat ... View more

Yes, through passengers can move to any available seat after non-through passengers deplane. As A1 you still got your choice of seat before A2 and everyone else boarding at your place of departure so there is still a benefit to the upgraded boarding position. In this particular case your expectations were just different than what the actual situation was.   --TheMiddleSeat ... View more

Thanks @elijahbrantley for using your expertise to make sure this fellow Employee is given the nod he deserves!   ... View more

@kdowding wrote: I was wondering if my family is the only one out there that has experienced this ................. I took my automobile to get some work done on it, the establishment was suppose to call with an estimate (dollar amount) which they never did but they did the work on the car anyway!!! When I went to pick up the auto they gave me an inflated amount $580.00 ( got estimates at 3 other shops all under $400.00) I told them I would not pay that amount was way to high of a charge!! The establishment charged my Southwest Visa Chase card!!   When I contacted Southwest Visa Chase disput customer service the agents (yes more than one, plus a supervisor) informed me that ANY ESTABLISHMENT YOU GIVE YOUR SOUTHWEST VISA CHASE CREDIT CARD NUMBER TO, YOU ARE AUTHORIZING THE ESTABLISHMENT TO CHARGE UP TO $999.00!! Just by giving them your Chase Visa Credit Card number!!  When I went to disput the Southweast  Visa Chase Credit card charge from the automobile establishment whom charged over and above normal charges should have been, also withOUT my permission, I was told by Chase Bank customer service that they couldn't help me because I have given the automible establishment my Southwest Visa Chase Bank credit card number to the automobile establishment and by doing that I inadvertently authorized the establishment (or any establishment you give your Chase Visa credit card number too) to charge up to $999.00 on my Southwest Visa Chase Credit Card!!! They told me there was nothing they could do to help me out!! I never experienced anything like this or any problem with other credit card carriers in over 25 years!! STAY AWAY FROM CHASE BANK!! BUYER BEWARE!! Southwest should be made aware of how Chase Bank is treating Southwest customers!! I only got the Chase Bank Visa CC for the extra Southwest airllines points tword flights.   I suspect you would have gotten the same answer from Citi, or PNC, or BofA, or Wells. It's not just Chase.   Why on earth did you give them a card number before the repairs were done?    I suspect your state requires the shop to give you an estimate before doing work (many do). If it did not, IMO Your best recourse is to file a complaint with the state, BBB, Angies List, et all. Maybe that will get the shop to reduce the charge  ... View more

It was really fun! The stage shows were awesome! Love the free popcorns, all very Southwest Airline colored popcorns!    The only thing that I wish was it was missing a Southwest Airline information booth, not just on the Sunset activities, but, a booth where people can know more about Southwest Airline, like who is the current CEO, who was the first CEO that started Southwest, etc.. and all the special people at Southwest Airline. A small history with pictures would do. Something that says more about Southwest Airline's company background and related information I think guest would enjoy to know. Maybe a small Southwest Airline computer / info. interactive terminal area would do nicely. Maybe talk about Southwest Airline careers would be nice also.     Anyway, it was great! Had a good time!    Shaun Chung ... View more

@necrat, thanks for adding these great suggestions to the thread! Hope to see more posts from you in the Community!   ... View more

@DancingDavidE wrote: @chgoflyer wrote: Actually, from a recent discussion on FlyerTalk, it appears that Southwest now automatically checks in Business Select passengers. The order of assigned positions remains a mystery, but BS passengers no longer need to check themselves in right at t minus 24 in order to receive the best position. Darn it, the community just convinced me it was the other way!    I don't have much perspective, when I have bought BS before it is usually last minute, so if order of purchase is a factor I would tend to be last. I also had thought it was auto-check-in (when it may not have been) so both variables tending to make me later in the BS group so I can't do any A/B testing from my own experience.     😉   For what it's worth, Southwest hasn't officially announced any change, so it's possible this is just some kind of glitch or other temporary side effect that may go away at some point. (To me, however, it always seemed odd that BS passengers weren't checked in automatically.)     ... View more

Has anyone experienced an unusual delay in RR posting to your account? After my first two hotel stays booked through SW, points where posted in three days. My third stay will put me over 110k and earn me my Companion Pass and it has been a week since I checked out of the hotel. I know the website says it can take up to 8 weeks. It just seems odd that it is taking these particular points so long to post. ... View more

One thing that I have found good to do is to check in on line or by phone close to 24 hours before departure.  It  is not necessary to print the boarding pass, but it gives the traveler a chance to check on the status and let's the airline know you are still good to go.     Traveler Tip: When you do not have Early Boarding it is especially important to check in by phone or on line as soon as the 24 hour period begins so that your boarding pass is issued at the lowest number possible.  You do not have to print it when you check-in but it puts you in the queue. ... View more

@Tkcho2,   You were in a difficult situation, and I'm sorry to hear that. It does sound like our Flight Attendant may have missed an opportunity to handle your concerns with more compassion. I'm certain it was equally uncomfortable for the other parties involved, and I regret that proactive measures weren't taken so such circumstances could be avoided.   Please reach out to our Customer Relations Department so a Customer Representative can work with you toward a resolution. Oftentimes, we're able to offer a gesture of goodwill and invite you to come back in the future for better experiences.    ... View more

Thank you @TheMiddleSeat. I will give them a call and verify they received the proper documents. We have changed names on all accepted documents, that is what is starting to concern me. I appreciate your feedback and will continue to try and get a hold of them. Thank you!!  ... View more