Southwest Airlines Community

@psollwas wrote: While it's disheartening that the case hasn't been found yet, there's still a chance it might turn up somewhere.     The likelihood  of finding   something that was lost (and reported as lost) 7 months ago is just about  zero. ... View more

I am having this same problem and I see that you posted yours two years ago. Southwest has not fixed the problem.    My child has two first names. Both names are listed on their Rapid Rewards account. But when I try to use travel funds, it will only match if I drop the 2nd first name. But then it doesn't match the Rapid Rewards account. I've tried contacting Southwest multiple times and it's a system limitation. There's nothing they can do. So on the Rapid Rewards account I ended up putting their two first names as one word and I don't like this since it's technically incorrect but that was our workaround.  ... View more

@Melissahom7 wrote: Hi! Question related to this promotion. Do you need to fly by September 30 or book a flight by September 30?  You'd have to fly by 9/30, the pass would be inactive on any later flight.     ... View more

@Somdas wrote: This actually happens to me all the time, with my A-list, I pay for my ticket, get companion pass for my wife and we board sequentially, I usually add to same reservation my kids on RR points and they get C every time.  Hopefully this is fixed soon before I stop being able to board with family boarding. If you can buy your kid’s ticket with yours using the same cash or points for both then they will get your sequential Alist position.     ... View more

The next time my companion and I are A and C boarding, I'll save the seat and say "she's in the bathroom." Hopefully it'll work! (My companion never checks in in a timely manner.) ... View more

Is this still the policy on employee vaccinations? ... View more

Thank you, I hope I will get reply from them. ... View more

I booked this as one reservation - a round trip ticket between LA and Austin. For my outbound flight, there were no early morning direct flights between LA and Austin, so I chose one with a layover in Las Vegas. My return flight is a direct flight from Austin to LA. I did not make separate reservations for these flights, it was booked as one round trip ticket. I received one confirmation number for the entire round trip itinerary. Perhaps something has changed with how Southwest handles check ins for connecting fights? I'd be happy to share my confirmation number with someone if that would help me get a better position on my LAS-AUS fight, but it leaves tomorrow morning.  ... View more

Really nice pictures, thanks for sharing them. ... View more

We've discussed preboarding so many times I'm surprised that there isn't a category of its own.   Under Federal law, The Air Carrier Access Act, if you self-identify as a person with a disability you preboard.  That's the law.  In fact, you can do acrobatics all the way to the gate, self-identify as an individual with a disability, preboard, then withdraw your claim.  Since the claim does not renew for each subsequent flight, it must expire somewhere but the law is unclear.   Anyone who challenges your "disability" is leaving themselves open for legal action.  That includes other passengers who harass or otherwise attempt to shame those who self-identify with a disability.   I would be in favor of an ID card or placard similar to parking in handicap zones if the law eventually goes there.  However, that is not likely to happen anytime soon.     This is a unique situation with Southwest.  Other airlines have assigned seating and you can preboard to your assigned seat.  On Southwest, you preboard AND get the best choice of seats.  That's a perfect storm.  However, it is not the fault of those that preboard.     ... View more

@bec102896  thanks for saying so, this was explained by different representatives through the course of this situation so far.   Update: Customer Relations has responded, in the form of an email... the representative has mentioned calling at a specified time/date, and unfortunately that was yesterday and failed to do so.   Will continue with emails to Customer Relations, since it is the only option... ... View more

Yes, I have spoken with customer service. Their response was file all your complaints through our website. That experience was not even any better. Since, I was told that was the only way to handle anything I am not satisfied with my experience,  then I will just type on every site I can find dealing with Southwest. I am working on emailing the CEO of this company, as well as filling a complaint with any and every other corporation that deals with airlines.  ... View more

Thanks for letting me know about the process. ... View more

That happens to me all the time. All apps. Not just SWA's app. I usually discover that I just need to go to the app store and update to the most recent version. If that doesn't work, delete the app entirely and then re-install. That should fix it about 95% of the time. ... View more

@TheMiddleSeat - I selected Wanna GetAway but my ticket says, 'Anytime,' so for whatever reason, my travel agency selected the Anytime.  I'm definitely not complaining.    Thanks for responding! ... View more

Sounds very unusual for a RR account to be locked for 2 entire years with no resolution? I would contact Twitter via private message (Facebook / Twitter) and see what they have to say.  It’s also unclear why a “chargeback” would do anything to your RR account anyway. What happens when you try to log in to your account? Do you get an error message, and if so, what?  Are you sure this is not about a  Southwest credit card being locked due to this payment issue? Still, even if something happened with a SW CC, that should still have no impact on your RR account on Southwest.com.    — Jessica ... View more

@Graceg97 wrote: Hi, I was connecting my flight for 2 people I have booked with the app and when I attached my rapid rewards number it attached it to the wrong passenger. How do I take the RR off my second passenger and put it under my name?  Go ahead and write to the home office if you aren't flying for several months.   Otherwise I would call or use Twitter to reach out if you use that. Don't sent any personal information until they request a direct message.   Usually the name would have to match the RR account, so if you accidentally put yours on someone else I think calling would resolve this fairly quickly.   I don't think you can do this self-service unless the system automatically rejects it at some point, then you could go back and add it correctly. But if not, just put in a call.     ... View more

@TheMiddleSeat wrote: UPS did actually offer passenger service back in the day.    https://simpleflying.com/what-happened-to-ups-passenger-services/   --TheMiddleSeat This is amazing, I had no idea!   It would probably work better now with the 737-800's, but also the package business has picked up on weekends so they probably don't have idle assets like they used to.     ... View more

Hi there, @simmonsfam !   There is not a way to apply for a position that is not posted on our Careers site. The Customer Representative role was posted for a limited time yesterday, and I'm sorry if you were unable to apply during the open window. We are still so appreciative of your interest in joining our Southwest Family.    If you haven't already, join our Talent Community to stay updated about future positions in your desired career field: https://careers.southwestair.com/jointalentcommunity   Wishing you the very best!    ... View more

FWIW, outside of this weird and kinda funny technical issue, I think SWA has done a tremendous job on its IFE library the last several years. There’s almost as much selection now as on my transatlantic flights. ... View more

Just hang tight for now! If that changes, or we do end up needing you to reapply, I'll ping you again to give you a heads up!    We appreciate you, @chrissyrobins! ... View more

Have you contacted Southwest directly? I'm sure they'd like to hear from you. Use the contact us link at the bottom of this page and send a message.    --TheMiddleSeat ... View more

@TheMiddleSeat wrote: Don't make any changes, just log into your father's account and redeem points for flights as needed for whomever you want.  Once the points are used up then you can let the account sit idle.   --TheMiddleSeat This is the way.   — Jessica ... View more

@rmuehling wrote: On Friday, we were informed that my brother-in-law in Arizona was placed on hospice. Hoping to get to see him before he passed, we made reservations that evening to fly out on Thursday, May 18 from St. Louis to Phoenix and return on Saturday, May 20, 2023(ZZZZZ). Monday morning we received a call from the family advising us my brother-in-law took a turn for the worse and Hospice advised that he had only 24 to 48 hours to live as his breathing was becoming labored. Immediately I called and cancelled the reservation but asked for a credit to my card and not a flight credit. Because of our age, (77 and 81) we are not flying, and was only doing this because of the family emergency. It was suggest that I come to this site, state my situation, and request a credit to my credit card. Thank you for your consideration. Also please remove the confirmation number from your post, it could be used to manipulate your travel credits along with other identifying information.     ... View more

Not "all" passports are valid immediately.  Some are revoked by the country of issue. ... View more

paypal or southwest faster to refund? ... View more

Says "close the discussion" then continues to post. smh   --TheMiddleSeat ... View more

Most will show up as a flight credit in your account for an amount equal to purchase.   If you had unusual circumstances, you could call Southwest CS and request a refund. ... View more

@floridaguy wrote: People die from bee stings, too.  We don't stop having flowers and the like.   My mind is made up on this one.  I am NOT going to be restricted by some general announcement that someone has an allergy, someone has some sensitivity, etc.   Your rights end where mine begins.  You need to make choices.     Thumbs up to Southwest for NOT announcing your condition and for suggesting that you not attend the flight! No one is restricted, all they do is make an announcement so everyone can make a decision for themselves.   I don't know current policy, but they have made these types of announcements in the past so there is precedent for it to happen.   The OP asking for this isn't unreasonable if they've seen it be done before. (Have they been doing it on every flight the OP takes?)   But TL;DR: @tappingmom1 said it the best with all of the actions the OP can take directly and that's all the control there is on this issue.                         ... View more