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05-25-2021
11:08 AM
05-25-2021
11:08 AM
I figured it wasn't a new thing, just new to me 😉 I thought it might help people since I've read a lot of posts about Southwest not offering "receipts" ... it looks like they do, you just need to go to your account to see them. --Jessica
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05-25-2021
10:21 AM
I’m not trying to resolve my complaint on this customer forum. I get that. I just didn’t understand that I can’t complain on the customer forum.
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@Sms531 wrote: IMO, when you pay $8 for a product (internet), you should actually receive said product. Like any other service, if you are unhappy with the product, ask for a refund.,
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05-24-2021
04:04 PM
05-24-2021
04:04 PM
- I bet you signed up for the "fly 2 segments and get 5000 points" promotion and that flight was the second one Yes! That's it! I totally forgot about this promotion! Well I'm glad that I signed up for it and it worked out in my favor 😉 Yup, the 5000 points is worth a little more than $79 in SW fare.
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@chgoflyer wrote: The airline is normally strict about expiration dates but the airline said Thursday it will accept printed coupons with a 2020 or 2021 expiration date through the end of the year. Yes!! I have 3 drink coupons from 2020 I've been keeping in my wallet - good to know I will be able to use them later this year! --Jessica
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05-24-2021
08:45 AM
05-24-2021
08:45 AM
Since you are still in the Bs, I think the chances are good that you will be able to find 2 seats together. --Jessica
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05-24-2021
07:48 AM
@Briggstr08 wrote: We just had this happen 5/24/2021 leaving Nashville. I went to my seat, was a full plane and my friend was in C group. They would let her on,said she was to intoxicated...that she could t walk a straight line. We had only been in the airport for one hour, there was no way that she could have been. The plane was also full so I had to get off the plane, because I wasn’t leaving her. But I’m very furious with SW. security came over because I was so upset. We needed to get home. Security didn’t even think she was but they don’t have any control over the flights. But I felt they had someone they needed to get on the plane. Very frustrating. I always fly SW but not sure if I will again. And sorry this happened to you. Sorry to hear of your bad experience. The people that might be able to do something about this are the people in customer relations. https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355
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05-21-2021
02:39 PM
05-21-2021
02:39 PM
Don't forget that after you get to 25 segments you can switch to points -unless you are shooting for A-List Preferred.
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@TheMiddleSeatThis BNA "Expert" is late to the party, but @bec102896 pretty much covered it. I too dislike layovers that short -- they stress me out, BUT I will say there is nothing better than the first flight coming in early enough where you have time to make it to your second gate and immediately line up for boarding. It is efficient, but there are potential variables. The good news is that taxi time at BNA is really low. The runway that is furthest from the terminal is currently closed, so that helps. Regardless, as @bec102896 said, the airport is not that large, and this connection time is totally doable. We would love to hear your experience, @aijones0515!
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05-19-2021
02:32 PM
You are probably right @jksobonya , but it's super weird that the flight i rebooked is exactly double my original flight and doesn't come through as its own transaction. Like it says "redeem 27k points", and then same day a second "redeem 27k points" I would think it should display as "refund 27k" and "redeem 54k" right? normally changing flights with SW is easy and straightforward, i'm not sure why this one is so odd... Also i don't see the initial redemption of points for this flight. every entry is a net Zero on the same day, until the most recent 27k redemption.
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05-19-2021
02:24 PM
I have been using the app on my samsung phone and now moved to iOS device, iPhone X. It was working pretty fine with my old samsung phone but now it is not showing the boarding pass on the lock screen of my new iPhone X. Can somebody please help me with it, skywestonline is working but south west is not working why?
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05-19-2021
02:16 PM
05-19-2021
02:16 PM
I'm all for following the rules, but the LAW overrides Southwest policy. Southwest cannot demand that passengers wear medical devices on their faces. They aren't licensed to practice medicine. And basing some whimsical policy on a random executive order isn't how you law is made. Only Congress can make laws. Until there is an actual codified statute EXPLICITLY stating that 2 year olds be forced to wear face masks, bringing up the old "following rules" platitude is senseless.
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This discussion has gotten off topic, so we will be closing the thread. I encourage everyone to also refresh themselves on our Community User Guidelines. For Southwest's position on voting rights, see our statement below.
The right to vote is foundational to our democracy and a right coveted by all. We believe every voter should have a fair opportunity to let their voice be heard. This right is essential to our nation’s success.
Thank you,
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05-19-2021
12:38 PM
Something doesn't add up here. I'm not sure who you have been in contact with, but Customer Relations will be your best bet. Contact Customer Relations --TheMiddleSeat
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That $43 discount would have vanished had you checked one bag, let alone two. That's my favorite part. I travel a lot between two houses, or with scuba gear. Carrying full (or empty) suitcases free is invaluable for me. And the last time I tried to change a flight on another airline....I said never again.
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05-19-2021
11:01 AM
05-19-2021
11:01 AM
@TheMiddleSeat are you looking DEN-IAH? I just recreated that search and saw "as low as $116" and the lowest fare on the calendar is $116. So...the prices are consistent between pages but very much NOT consistent with what you saw, ha!
Let me know what the origination is for your search so I can take a look and pass this along if it is indeed broken.
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05-19-2021
08:57 AM
05-19-2021
08:57 AM
My geography may be rusty, but the New York airports and the DC airports are not 8 hours apart. It's closer to 4 hours, *maybe* 5, but still, that's quite a change. --Jessica
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I would second the other replies in general, BUT I would have a concerns about connecting flights to a small international destination, (not so much a SW issue) If your Logan to BWI flight is delayed, the flight to Aruba is going to leave without you. Given the more limited flight schedules currently in place this could mean no more flights to Aruba that day. So you lose a day in Aruba and you're angry at SW for something that may or may not have been in their control. Your mileage may vary but I would want more layover time to make sure I am at the gate in BWI, or simply fly direct out of Logan ( I believe Jet Blue does?)
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@Disneymom2twins I've provided suggestions in response to your other post. --TheMiddleSeat
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@pronto wrote: They also stole over $1,000 from me! Unbelievable. THIS IS NOT OK!!!!! No they didn't. --Jessica
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05-17-2021
04:56 PM
@dfwskier wrote: @bec102896 wrote: I am curious as to how they added the 2nd seat when the flight was overbooked though. I guess lucky for you I’ve heard that others who asked about the extra seat were the ones who were bumped when the flight was full or overbooked. In the last few years, didn't Southwest announce that it would no longer overbook flights? I thought I read somewhere that they might need the seats for employees to reposition them due to unforeseen circumstances.
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05-17-2021
08:13 AM
1 Love
I saw (and have experienced) that SW cancels the seat of a higher value. In my case within a few days they cancelled the seat I had paid for (and left the companion pass). One interesting thing was they refunded me in the method I had paid (Credit card for part, Vouchers for part). This is likely a better way to swap from a paid seat to a companion pass since you get $ back. Anyone else experience something similar?
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@jksobonya wrote: @dfwskier wrote: have you thought of booking 2 multicity tickets thru Midway ? you would get 4 flight credits to help you get to A List I'm doing this a few times on my upcoming Tulsa trips and I definitely think I'm going to make it to A-List this year! --Jessica Hope you do make it. I used multicity to book several trips in January and February when fares were cheap. I'm A- List again already and am now burning points.
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05-14-2021
01:31 PM
05-14-2021
01:31 PM
We are so tired of southwest changing our flights. It feels like this should be illegal. We're done. We make reservations with other family members for travel and can't risk these changes. No more Southwest for us.
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@kshawn I totally get your frustration. I too have seen this.
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05-08-2021
11:17 PM
1 Love
FAA alcohol and flying (a) No person may drink any alcoholic beverage aboard an aircraft unless the certificate holder operating the aircraft has served that beverage to him. ... (c) No certificate holder may allow any person to board any of its aircraft if that person appears to be intoxicated.
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05-06-2021
08:18 AM
Fly other airlines, don’t be mad, remember this day, tell friends about this day!
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The schedule changes are being made in batches, and the notifications sometimes lag, and arrive a day or two later.
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