Southwest Airlines Community

@rees30095 wrote: Dancingdavid....I'm not sure I've ever flown Southwest, but I happened by this blog so I posed this question since it seemed to be a good place to ask. The mouse house welcomes you always and thanks for the response. Southwest did do what you were describing until about five years ago whenthey stopped providing peanuts onboard. However they don't have full oversight of everyone's private snacks on board so if a customer brought their own peanut items onto the plane there isn't a control for that.    A mask might help, but the person could also need to eat or drink something, and as @tappingmom1 described it is a difficult situation.   Just general message board practice would be to start a new thread if you have questions as opposed to replying to such an old post which in this case turns out to have a lot of outdated information.    Since it is a Southwest message board I incorrectly assumed you had a question about flying a Southwest flight - this board wouldn't have any information on the other airlines necessarily although I think there is an industry-wide trend to get away from serving peanuts. Maybe try FlyerTalk.   Hopefully visiting the Mouse again in 2025! Always a great time.         ... View more

@Deafstockfest wrote: How to cancel my message via the Community, I posted it on the wrong board Thank you  You can click the gear icon above your message and click delete  ... View more

Hi there! I understand how frustrating it can be to experience connection issues with the Southwest app, especially when other apps work fine. If you haven’t found a solution yet, I recommend checking out this guide on Southwest error 500120309 for potential solutions and troubleshooting tips. It might help address the issue you’re encountering. If the problem continues, please ensure you’re using the latest version of the app and consider reaching out to Southwest support for further assistance. Hope this helps! ... View more

Thanks, Taylor! Great list! Count my vote in for Anchorage, Alaska (ANC) because I live in Alaska! However, I know there are many variables in where airlines can fly to and from such as how many gates, contract issues, projected customer numbers, etc. However, it would be awesome even if SW Airlines had a winter season option of ANC to Hilo, Hawaii.   ... View more

You qualified for family boarding since you had a child under the age of 7.  You should have paid attention to the boarding announcements, which apparently you did not.   While Southwest could have done better, you started this whole chain of events by not listening to the boarding announcements. ... View more

removed ❤️ ... View more

Just wanted to chime in here that the “remove the middle name” solution worked for me on a current trip.  When we initially checked in for the outbound segment of our trip my wife got her PreCheck but I did not.  The gate agent wasn’t able to get the issue resolved.   I opened a chat with TSA and they very quickly got back to me and indicated that my name was being incorrectly submitted for validation — what got submitted to them was “<first_name> <middle_name> <middle_name>”, and this clearly doesn’t work.   While traveling I called SWA and the rep instantly noted that my middle name needed to be removed from the ticket, that fixed the issue and my passes were issued with PreCheck status (it unfortunately didn’t help as my origin was international and MCO doesn’t have pre-check for connecting flights, but the tickets seemed valid).   Shout out to Brent at SWA for so quickly recognizing the issue.   This clearly seems like a bug in the reservation system and needs to be addressed. ... View more

They are discontinuing service to Syracuse in Aug 2025. This is the main route we fly to get home for the holidays and summer trips. Any way it might be continued? ... View more

Here we are in 2024 and still having this issue. I use yahoo and get emails like the confirmation for creating this account. But won't get any confirmation emails. The SW help person I spoke with before said it was an issue with Yahoo and had me switch to gmail. But then when they merged two different rapid rewards accounts, it moved it back to Yahoo and now I'm back to not getting emails. Yes - I could swap it to gmail again but I'd prefer to keep all my flight info at one email address. ... View more

@BHSurfer wrote: Everything I find on SW for taking a surfboard is vague.   Does anyone have actual experience flying with a surfboard? How long was the bag, did you have 2 boards in there, and did they charge just the $75 each way?   Thank you! I've flown with a surfboard a few times. My bag was 7 feet long, and I packed two boards in it. They charged me $75 each way, as expected. Make sure to check your airline’s specific policies before you go. ... View more

FYI—TSA does not allow peanut butter to be placed in a gray on bag. ... View more

Hey Nicole,   I understand it is an old thread, but I am experiencing this issue on both mobile and web (PC and mobile) and it is now 2024. It definitely seems related to flight changes, as the problem started right after I made one. This issue is very frustrating because the customer support representative is unable to resolve it, and it appears to be an ongoing problem that the tech team was supposed to have fixed years ago. Can you help us?  ... View more

Have you tried it? Loved it? Not a fan? Let's dish out our opinions like we're at a foodie's potluck! ... View more

Try disabling any pop-up blockers in the settings of Safari, Chrome or Edge (whichever one your phone uses to connect to southwest wifi. Additionally my phone had Guardio - a pop-up blocker/unsafe website utility on it. I couldn't access the wifi on Southwest.  Then on Alaska airlines a few days later I continued to have the exact same issue. I uninstalled Guardio and it felt like my phone was getting further along in the process than before. I then cleared my browsing history and everything started working.   ... View more

Hi there,    Did you report them? I am in a similar situation and would like to do the same.    Bea ... View more

Quick little revival, conclusion and final hail mary of a proposal First - last flight I was on with SWA I was able to get certain wireguard-based connections to work- BARELY, just unusable unless the flight is empty. IPTV boggs down the GEO-SAT based internet SWA switched to slowly around 2016. Given how much BETTER other airlines wifi is (i.e. using ground station 5G based comms instead of GEO (I believe SWA is now all GEO-based comms specifically provided by Viasat).   Before all this mess started happening, SWA was using a similar system that providers like American Airlines uses (4/5G direct to ground receivers eliminating the huge GEO (geostationary earth orbit satellite) latency. Before SWA offered free TV, speeds were great (given the era and the medium), it would die over bodies of water and as much direct testing I could and experienced when SWA started flying to Puerto Vallarta - a route taken by AA usually only, I was able to compare and contrast for a while, AA would cut out just as SWA would as we got into Mexico from DFW if AA and sadly only via connecting flight if SWA (boy I would love if LUV got an international terminal, I will do everything in my power to avoid layovers, which is why I say limited testing).    Then, SWA switch from Business to ‘free TV’ which is when this all started happening. Basically, I figure what happened is ViaSAT sold SWA on a contract of some sort and it wrecked business users so they could advertise free live junk TV without needing DISH.     SWA started having connectivity over Mexico but still very poor AA still doesn’t, but it’s gotten a lot better as 4/5G get’s deployed in Mexico (heck, I get 5G in Puerto vallarta with speeds around 200Mbps / 10Mbps up which is huge compared to just 4 years ago - note ON LAND via mobile not via the airplane’s wifi). To this day I will happily pay AA wifi because I can actually use VPN with RDP reliably. As long as we’re flying over land in the US. Mexico has gotten better so much so that I will buy it now when going down to PVR. (I still hate DFW though, not as bad as connecting in Houston, though).   AA doesn’t have free TV (from what I can recall). I may be mistaken, I think I recall seeing Dish being a provider for a bit. Separate systems.  So SWA being the cost-cutters they are, were likely sold a great deal with ViaCrap who I assume basically told SWA they could provide both wifi and ‘dish-style’ TV without the extra cost and hardware/maintenance of managing 2 systems. What they DIDN’T say was that it would completely bog down the bandwidth because IPTV isn’t the same thing as Dish. SWA may or may not have known the ramifications of this ‘cost saving’ measure, I will assume someone knew but they thought who cares about wifi when you have MOVIES AND TV FOR FREE (marketing department).  I hope ViaCrap contract ends with SWA soon, I’ve honestly been travelling less on SWA just because they used to be tech-focused (was one of the first airlines to provide decent wifi from what I recall as most orginally started with SAT and very expensive at that. But internet connectivity on a 2-5 hour flight is critical. If I want to watch a movie, I will preload it from Plex.  People are going to get sick of the 7 channels on SWA and the sub-dial-up speeds. And as a manner to ‘keep kids quiet’, In my opinion, I think kids these days would prefer the internet over archaic-style cable tv.  Which brings me to my final proposal: SWA, you would change the game for business, wait, everyone, flying SWA if you signed on with Starlink. My team has been installing Starlink for multi-home/business backhauls in very rural areas in Texas in which they previously paid $300+ a month for ViaCrap at each location - now through some nifty WISP-ing 1 business class dish backhaul supplies 10x the speeds, 1/20th the latency and shared saving thousands of dollars. Results were far far far better service from the prior mix of ViaSat and HughesNet. StarLink is a game-changer and I believe the airlines that sign on first will benefit best. I dare you, SWA - DO IT!  https://www.starlink.com/business/aviation     ... View more

@dfwskier wrote: @PDXMusicman wrote:     Second, Southwest tries to upsell EVERYONE to buy the A1-A15 boarding spots - including people that lmight already have A16. There's no conspiracy to give people bad boarding spots so that SW can upsell them. As I understand it the business is going quite well, definitely no need to do that.   There are too many variables here @PDXMusicman with number of A-List people, EBCI tickets, etc. that even if you were the first one to check in it can vary quite a bit.   You are doing everything that you can and I hope you get good results more often than not with your method.   A B-number may be common on flights with many A-list passengers.     ... View more

Recently, I was told that the pet may also "preboard" if the owner declares that their pet also has a disability.   ... View more

  Here it is again!  I just installed a new WiFi network at home - I tried to select it to connect to it - and here is SouthwestWifi jumping up to take the password from the WiFi I’m trying to connect to (I never tapped on to connect to SouthwestWifi - SouthwestWifi is not even an option of a network to connect to from Wi-Fi’s available - it simply buts in and steals password entry.  ... View more

Wouldn't this cause for someone to get bumped if the flight is full? ... View more

@Southernpilot wrote: Are we allowed to save digital boarding pass drink coupons for future use or do we have to use them on the leg they are issued for ? I believe the terms on them are for that flight only, or I'm vaguely remembering that one version of these used to be valid on the same day but not sure if that survived to the digital coupon age.   That said, save a copy/screenshot of them and ask nicely, many FA will allow it but YMMV. I'd say you have a good chance for same day usage. "Hey I didn't want to have this at 7 a.m. but now I'm on the way back home at 7 p.m. and I'm ready..." will be understandable by many.     ... View more

Hello Ma’am, I am a former employee as well. I have followed the link and the steps and there is no w2 for me. What should I do?  ... View more

Might I suggest that you review FEDERAL LAW before posting such comments as recommendations to Southwest? ... View more

I need to make reservations and I haven’t gotten a definitive answer - is there anyway to find out for sure?  ... View more

Alas, this is my fault. I went to visit my boyfriend in Phoenix from San Diego in back in 2010. I had my beloved little hammy with me and she chewed out of her carrier and got lost on the plane.  I later got a call she had been found, (thank god I put in a lost ‘bag’ claim for her) bc the ground crew knew what to do when they saw her ‘deplaning herself’ down the back conveyor after everyone had gotten off (and onto another plane without free range rodents aboard - that might chew worse). 🤷🏻‍♀️   Southwest returned her unscathed and matching on a honey mustard pretzel, although she did reek of jet fuel for a couple days. I was told we I cost them about $10k in finding a new plane to complete the trip to Dallas. Sorry Southwest!! Thanks for not putting me on your no fly list.  ... View more

Here is the current guidance on service animals: Flying with Service Animals | Southwest Airlines   This older thread is the only place I've ever seen mention about buying an extra seat for the floorspace.     ... View more

it's hard ... View more

Exactly! 1 year Exp date makes no sense ... View more

Never gotten a lower boarding position worse than my companion. Companion boarding pass has always been immediately after mine. Had companion pass for the past 5 years or so. ... View more

Hello, @Cspain1995!    Check out the link provided above: https://community.southwest.com/t5/Knowledge-Base/Former-Employee-W2-Form-Information/ta-p/87209.    This should get you all taken care of!  ... View more