Southwest Airlines Community

Buy Business select you get the better position buy WGA get worse position so it’s kind of like that. Buy Anytime fare get middle of the pool of boarding passes since it comes with EB check in.  ... View more

@bec102896 wrote: If under 12 you would be a UM and would have to pay the UM fee   if you are 12-17 nothing extra is required Your just like any other adult passenger however being under 18 you won’t need ID you would just tell the TSA agent you under 18 and you should be good to go. They might ask you a question like how old are you or what’s your favorite color (I saw an agent ask a kid that today in AUS)  None is required, I've never done this before but I don't think it would be bad to send some sort of ID or letter. Certainly some sort of paper with the adult's contact information might be helpful.   You may also request a gate pass to get the YT to their gate, and whoever is picking them up might request one on the other end. It's not guaranteed to get one every time, but it is an option to ask for one.         ... View more

Interesting article by Forbes - looks like Southwest is going to take a bath financially.   https://www.forbes.com/sites/rogerdooley/2023/01/06/southwest-meltdown-could-cost-825-million/?sh=57740326709f ... View more

@monikaaaar wrote: can I also pay with someone card? with their consent of course. That should be fine, the form will ask for all of the billing information for the card such that you can buy tickets for someone else (the consent works both ways as the purchaser would have to know their birthday and other details).   This would be fine on Southwest's part, if there was any reason the credit card issuer flagged the purchase then it could be rejected on their end, but that wouldn't be automatically the case.         ... View more

@JeffreyViti wrote: what are the changes? click on the link contained in the first post of this thread ... View more

Thanks for your thoughts. We will see how it all works out. ... View more

And now we know why....   SW somehow didn't create a file number for our claim so that's why it wasn't being handled.   Out of all the nice phone agents, today I spoke with someone who took his time to research and get me answers.   Now, we have to start over and submit an entirely new claim.   It's only taken over a month to uncover what happened.   So, to those who think patience is the way to go - maybe rethink your philosophy.   Had we relied on patience any longer, we would still assume our "escalated" issue was being handled behind the scenes when it hasn't been in front of anyone in all this time.   ... View more

If there is another flight same day with WGA+ you can change to that then change again to the flight you really want with the same day change    Example:    you booked on a 6pm flight with WGA  you see a 7pm with WGA+ change to that  then change again to the earlier flight that you want  ... View more

That BOLD print is such a cool effect in Floridaguys post  ... View more

Apologies! It worked my friend. Thank you! ... View more

Protest the double charge with AMEX as a duplicate charge. ... View more

@LubahnD wrote: They need to find someone to fix it.  A new CEO trained in house in Southwest family thinking.  This is a long term problem. Nationwide! So as you said this is a LONG TERM problem a new CEO tomorrow or next week won’t change a thing. Problems like this don’t just fix themselves overnight. You could go and buy a technology update sure but you have to make sure it works before rollout or you could have a bigger issue. Also things actually have to be voted on it’s not a one man show and you don’t just buy the first thing you see in the technology world. Go look up other airline technology failures or other company technology update failures there have been several (bad files, bad updates, weather knocking a system offline)    here’s what I do know in other airline meltdowns none of them covered all reasonable expenses or gave out 25K miles to all affected automatically (they might have given out compensation only if someone contacted the airline and you may get different than the person next to you who had the same experience)  ... View more

You would definitely want to have this confirmed in writing by a Southwest representative prior to purchasing a ticket.  I would also have documentation and correspondence from the Gov't of Jamaica, not just a birth certificate. Since SWA typically requires passengers flying internationally to obtain a paper boarding pass on arrival at the departing airport, this is the stage where a valid passport must be presented, and the boarding pass gets stamped "DOCS OKAY." If you show up with expired travel documents and without some written confirmation from Southwest and the Gov't of your home country you would be setting yourself up for a world of pain and delay. Even then, plan on extra time to obtain the boarding pass because the agent will likely need to get a supervisor involved before issuing a boarding pass.    Good luck and safe travels. ... View more

Hi,    I was wondering if this is still possible?  ... View more

@floridaguy    I have a serious question for you    what brought you to the community? Was your flight late and you found this? Did you want to announce you’re a preboard passenger? Did you actually have a question about SW? I see you joined in 2021 so I’m just curious what brought you here  ... View more

@floridaguy wrote: I have about $1,200 worth of LUV vouchers so I need to understand how they can be used. Did you get those from a lawsuit?  ... View more

So glad the crew was able to help with getting your daughters phone    feel free to click the contact us link at the bottom of this page and share the kudos with Southwest directly that way they can pass it on to the flight crew  ... View more

@KyleSlick wrote: My family and I would sure love a nonstop from Spokane, WA to Salt Lake City, UT.  Delta is the only airline offering this now so we're stuck with them... Many good spots to eat and get coffee in DEN though!     ... View more

@NONSTOP1 It appears you just reply to posts without reading the previous posts of possible solutions.  I agree, maybe somebody at SWA could come up with a simpler process to this.   ... View more

try using the confirmation number from the cancelled flight funds should be there as suggested if not did they send you a new voucher by chance it would be in your email    if the funds are still missing I would reach out to Southwest to see if they can get you a new voucher.  ... View more

I just can’t take it any more whine… complain… sue…   I just wonder what this users life is really like because he sounds miserable always complaining about something. Always wants to file a lawsuit. Sue southwest sue TSA heck probably wants to sue us for calling him out    could probably hand this person a free ticket to anywhere and something would be wrong about it.  if you hate life that much why not try and change it. Hate flying well drive hate TSA get a private jet hate SW go spirit or frontier    ... View more

@bec102896 wrote: I miss the DING! fares.  they did have a $29 sale back in October I booked a bunch of RT in a day flights to get a head start on A List for this year (first one tomorrow) I did the same thing - booked 3 round trips using multi city. I'll have 12 segments in by Feb 15. (edit add: actually only 11 since SW cancelled my last return and put me on a non stop instead).   I remember the good ole days of 4-5 + years ago. Southwest would have 2 REAL sales a year - June and August. Fares good mid August to just before Xmas, and just after the new year til  about mid February. Fares were ALL (not just some) $49, $79, $99, or $109 to everywhere - distance based. ... View more

I have some ... View more

No, the phone agent booked my son as a courtesy since the flight was coming up.  Turns out she booked his RETURN flight for the same day as his outbound flight.  I am sure it was an accident, but learned this when I couldn't check him in last night.  Had to book a ticket for him with my points while this is getting resolved.  So It couldn't have been a true companion pass or his reservation would have been tied to mine.  The phone agent couldn't do anything for me last night because the case is still open. ... View more

To my dear legal scholar,   The judge does not have to agree to a settlement if the plaintiff wants to withdraw the case.  I don't know where you get your information.  I anticipate that the case will be SETTLED and the complaint withdrawn.   Please do some research before responding to posts.  Thank you. ... View more

That's great news! Thank you for returning and posting the update.   --TheMiddleSeat ... View more

@sw_since_2009 wrote: I've called in to SW a couple times with this error and they say the only option is to go to the counter at the airport which is a waste of time since I do not check bags.  Do you remember what the person from SW support did on the phone?     Earlier in the thread a poster said that he/she simply added the KTN to the traveler profile, and then reprinted the boarding pass which then showed the words "TSA Pre." ... View more

mco has new software ... View more