Southwest Airlines Community

This is great feedback for the team directly. You can hit Contact Us below, or reach out via DM on social to share this with the SWA team. ... View more

I am praying for food and drinks  on my SW flight to Hawaii so I'm really mot understanding why anyone would complain about it. If you are so uncomfortable then I would suggest stay off planes. Everyone on a plane has been vaccinated including yourself I would guess so why would you be complaining and unconmfortable unless you are one of those people that complains about everything. Its OK if people like you decide not to fly SW that makes it that much nicer and comfortable for the rest of us that will remain SW loyal. I thank SW and all there employees for sticking it out and putting there lives in danger for us. It takes a special kind of person to do that for people they don't even know. You are all brave and couragious.  Keep up all the great work  and thank you again  ... View more

You could tell SW that you'd like to see that happen by contacting Customer Relations.   https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355 ... View more

When you get to the airport, be sure to let the gate agent know of your request. Upon boarding there will be a flight attendant at the front of the plane - right by the door to the cockpit. Make sure that person knows, too.   I'm pretty sure they'll make some kind of arrangement.   I did that as  9 year old -- a very long time ago. It was fun. ... View more

@bwallet 🤘 ... View more

Definitely one of the best hidden perks ^^ 🙂 ... View more

@tredav609 wrote: I had to log out and log back in and do not see the option for Touch ID.  It's extremely frustrating.  I have uninstalled and reinstalled the app.  I have an iPhone 7Plus and use the latest version of IOS system which is iOS 14.6.  Can you please help me with getting this to work.   Hi @tredav609. I am so sorry for the frustration. I just heard back from our Mobile Team that this is a known issue, which has been sent to our Technology Team. While it goes through this process, you'll need to log in manually, and I apologize for the inconvenience.   ... View more

If you are pre-boarding, you are allowed to have one person pre-board with you. I saw this enforced a couple of weeks ago. Someone was pre-boarding in a wheelchair, and they had like 6 people who tried to pre-board with them. They got really upset when they were told no. "Never heard of such a thing", they said. However, last week, I saw an elderly lady pre-board with a child of maybe 3 or so on her lap with what I presume to be the child's mother, and the gate agent simply asked if was her grandson and smiled. It is a matter of just what is reasonable.   If your concern is just getting three seats together, and you want to pre-board because the child is autistic, and you want to get settled in with her, just ask. That won't be a problem, and, again, gate agents will be reasonable if you are.   Remember that the child will have to wear a mask on the plane. If they ask, make sure you say they can. Do not be ambiguous or say anything other than a firm yes. ... View more

Flying free for pretty much the basic size is such a great perk. Just try and protect them and y'all should be good to go. ... View more

I think Baton Rouge is definitely a possibility, but I can't say if it'll ever happen. I personally think there's a lot of growth opportunity for Southwest with their already extensive domestic network. ... View more

Not sure about the purpose behind your smarmy "rant." Southwest is already one of the worst airlines when it comes to forcing paying customers to smother themselves with medical devices (face masks).    The flight attendants, gate agents, and even some ramp workers who work here are some of the most hypocritical people on the face of this planet. They'll deny you boarding for not social distancing, yet they themselves HUG each other in the gate (you often see this while waiting for your flight). Another classic case of rules for thee, but not for me.    I'm not sure how "bully passengers" applies here when passengers have no power. The U.S. government steals our money through taxation and gives it to criminal corporations like airlines. EVERYONE could boycott Southwest today...and it would still be in business because the Federal Reserve keeps printing money and giving it back to the airlines. The ostensible "private ownership" of Southwest is a mere illusion.    The ONLY reason I fly Southwest is because they allow you to choose your own seat; that's about it.  Other than that, none of the employees have any redeeming qualities.  ... View more

Or ping privately via Social, thanks for the thoughts! ... View more

@Gd517 wrote: Nicole, it’s been two weeks, were you able to find out anything? Apologies! I followed up on your other post of the same topic.    ... View more

Bye    Enjoy United, Delta, American, JetBlue or whatever other airline that’s also no “social distancing”.  ... View more

In case you missed it, there are vaccines that protect against that virus. And there is about a one in a million chance of contracting covid in an airplane. Why shouldn't a fully vaccinated heart failure patient be allowed the mask exemption in any case?   The policy is a bit bizarre, if there are 120 people on a 160 passenger plane, not wearing a mask is fine for one passenger. If there are 121 people on the plane, the mask exemption is a deadly menace to all onboard. ... View more

Try returning to the airport to see if the ground crew has it. If not, DM them on social media with a description and see if they can track it down for you. Best of luck! ... View more

Hope it all works out, safe travels! ... View more

@wendykochis wrote: I would like to know if I buy a ticket from  Reno, Nevada to Key West, Florida for a much needed vacation in summer of 2021 for my husband, daughter, myself and grandchildren one is 14 one is 18 (5 total) will we be required to have the Covid vaccine before we travel? We have not gotten it yet, and we may not get it due to health reasons. We have not had the Covid either. Will we lose our  money if the rules change by July when we want to travel if we purchase tickets now, and by July vaccines are required? We have saved a lot of years for this vacation, and can't afford to lose the money if rules change. Does anyone have any answers to my questions? thanks   There's been no indication from the federal government that proof of vaccine will be required to travel domestically, but you are asking for someone to look in a crystal ball and predict the future.  International is a different story and some other countries have indicated vaccines could be required.   --TheMiddleSeat ... View more

@Davis532 wrote: @APerson wrote: Has United Airlines bought out Southwest (yes, that's an insult). I have a couple of questions about an upcoming flight and there's NO WAY to contact Southwest other than calling. However, there's at least an EIGHTY-FIVE minute wait with no option for a call back or anything else. Of course, your "live chat" doesn't work and yet it's in the middle of the day. As a long-time and loyal Southwest customer I'm NOT a happy camper. 6 1/2 hrs calling cell phone company. Started at 17:30. At midnight the "Please wait your call is important to us" changed to "We are now closed our hours are 07:00 to 24:00 please call during these times. THAT would be frustrating  and maddening. ... View more

You can also let the flight attendant know you're a bit anxious -- they'll do what they can to take care of you with the SWA LUV. Additionally, try distracting yourself in the moment as much as possible. Hope everything goes smoothly, ... View more

+1 to calling, sounds complex but potentially doable if there's space. Hope everything works out! ... View more

You can also share it via social media DMs too, if it helps. Sorry we can't assist with it here. ... View more

This very thing is one reason why I don’t book those “multi-itinery” flights because I don’t understand how baggage claims works or if you have to go through security again at the airport (or not). I’d rather not deal with the complications and have it all on one itinerary.   —Jessica ... View more

Seconding the advice for social media DM or chatting in as I know that always works for me. Regardless, safe travels and stay safe! ... View more

Personally, in situations like these, I always DM on Twitter as I find the team there replies within minutes. Obviously with a crazy volume that can be longer, but worth the shot! ... View more

When Southwest cancels your flight, you are entitled to a refund to your original form of payment. If you paid by credit card, it'll go back to your credit card. If by debit card, it'll go back to your debit card. If by travel fund, it'll go back to your travel fund.   Alternatively, the airline should allow you to rebook the itinerary at a different time/date within 14 days -- any available seat at no cost   What is your travel date?   You can contact the airline. I would advise against calling today as there are lots of weather related cancellations and a gazillion people are trying to call .Wait times are awful. There are other less painful ways to contact Southwest.   https://www.southwest.com/html/contact-us/index.html?clk=GFOOTER-CUSTOMER-CONTACT-US     ... View more

@dealm8ker wrote: You guys are not addressing my issue.  I earned Companion Pass in 2019 AND 2020.  To earn it in  2020, I spent over $100,000 on the Southwest Credit Card.  If I had known that the 2020 Companion Pass was going to be worthless, I would have spent that money on my Disney card and would have earned at least $1,000 in Disney Dollars.  I actually lost money by earning Companion Pass in 2020. No need to double post.  That just complicates matters.   You haven't "lost" any money.  Your 2020 pass isn't "worthless".  You're just mad that they extended the pass for free due to Covid.  Oh well.  Life goes on.  You made over $1600 in RR points.  Last I checked, that's worth more than $1000 in Disney dollars.   Yes, you weren't able to game the system to maximize your benefit due to Covid, and SW extending the 2020 CP for free.  So you're EXACTLY where you'd have been had Covid not hit.  And yet you're complaining?   Next time, I suggest you dig out your crystal ball and see what the future has in store.  This way, you'll maximize your benefit, and not get mad when someone gives you something free that you already worked for.    Or you could just think about things more realistically.  That's what I do.  (I also have that "worthless" 2021 CP) ... View more

@gsking I think this is what you're saying, but I will express it another way...   On all the flights I've gotten off, they actually allow you back on the plane before they even start with pre-boarding.   ... View more

Hello, glad to hear that things turned out well for you.   The best way to make sure the Flight Attendant receives recognition is to send the compliment directly to SW.  If you have the FA's name, please include it. Since this is a customer to customer forum, you are not doing that here.    Here's how to do so:       https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Customer-Service-Compliment/ta-p/87243 ... View more

Thx. Sent an e-mail directly to Southwest regarding this. ... View more