Southwest Airlines Community

Southwest was not in sole possession of your bag for the duration of your trip.   Southwest had access when you checked it in. TSA had access to it at your departure airport. Airport employees had access to it as it moved thru your departure airport. Southwest had access to it as it loaded the plane.   Southwest had access to it as it was taken off the plane at your arrival airport. Arrival airport employees had access to it as it moved thru the arrival airport. Southwest had access to it to load it on the carousel.   Who tried to pry your bag open (if that is what really happened)? No one will ever know, but it could have been some person not tied to Southwest at all. ... View more

Nope, he used the link, and they verified later. I just haven't received them.  ... View more

Points from hotel stays can take up to 8 weeks to post. In my experience it is much shorter, but in can take that long.    --Jessica ... View more

I had a similar experience the other day out of Hobby. Plane was nearly full though. The truth is that todays SW is not the SW of 2 years ago. Cynical, poor communication, poor planning, zero customer sympathy or service. So sad! I almost exclusively fly SW (companion pass) and regularly pay more or don't even search other airlines fairs. Why? Because SW does the right thing and doesn't waste peoples time. I guess Ill just go back to flying whoever is cheapest now.  Sorry for the experience. You're not the only one and you not nuts as others on here would have you believe.   ... View more

@dfwskier As I said, I booked flights on United. Price were still higher than I'd normally pay, but Southwest prices were, um, I cringed. ... View more

Duplicate post: https://community.southwest.com/t5/Check-In-Boarding/Baggage-experience-from-HELL/m-p/137634/highlight/true#M9848   And just a reminder that posting here will not help you connect with Southwest, this is a customer to customer forum.   --TheMiddleSeat   ... View more

If your talking about a trip in April it looks like they are redoing the schedule and a lot of people are having schedule changes the nice thing with southwest compared to other airlines if your flight changes by even 5min you get 1 free change to any flight you want with same city pairs within 2 weeks of your original flight so did you book a red eye because it was cheaper well you could switch to the mid afternoon $400 without a penny more owed so when you say you got rebooked and you have to pay well if they rebooked you then you can change for free or request a refund if the change is major.  ... View more

Southwest is correct in that those purchases made in the last half of December would count towards companion pass.  They just didn't indicate which year they would count for.  They would have no idea when your statement processing day is with Chase.   ... View more

I'm the same username on Twitter! ... View more

This exact thing had just happened to me. I have checked the confirmation number on Southwest’s website and it’s legitimate.   I also live in the UK and am not likely to be doing a return trip between Oklahoma City and Nashville….. ... View more

@Librarian wrote: Our closing date is January 4. Am I understanding this correctly--anything we charge starting now will post in 2022? We have to charge $25K ASAP to get Companion & we have some large purchases coming up. (OK DH is anxious to order golf clubs...not sure why when he likely can't use them until his golf trip in late Feb.) I don't want to mess this thing up! I doubt that it’s worth $25k unless you were going to buy the things anyway.   If the CP holder flew 100 times at $200 each on average it’s still only a $20,000 value…? Would the pass be used 100 times?   Anyway, you will need to buy some things direct through Southwest Shopping or Rocketmiles instead of relying solely on credit card spending if you want this to happen before end of year.     ... View more

I hate to be the one to tell you, but you are showing your lack of information quite boldly.   First, it is not "HIPPA", it is "HIPAA".  And, Southwest is not a healthcare provider so they have no "protected health information" or PHI in their records.   So, my advice is to read a few articles and brush up on what you are talking about.   For myself, I enjoy the preboarding.  It is a nice policy. ... View more

When is your credit card closing date?  That is the date that matters for points posting from credit card charges.   ... View more

Yes, I have to do this often.  Cancel the companion flight and once that is removed from your flight, then you can make the change.  Once you make the change, you will have to add your companion flight back on to your reservation.    A little process, but it works without having to call in. ... View more

Check your email and on Southwest.com for a promotional offer - flying one RT to regain your old status.   You might need to go on a joy ride, the timing was in November I believe.     ... View more

A couple things. My guess is that you're wanting to sit next to each other so one of you will be in the middle seat so if you were to buy EBCI, buy it for one and then just saved the middle seat since no one will complain about a saved middle seat. Secondly, I bought EBCI just for me on the trip I'm on right now and for the first time ever, my wife got checked in 1 spot after me for some reason on both legs of the trip. Not sure why.   ... View more

I'm sorry that happened to you!  I have seen (and experienced wet luggage) where lightening struck during a rain storm and sirens went off in the airport/outside for all personnel to move indoors.  In that moment, they would not have time to throw covers over luggage.     Praying you were able to save some of the items and not everything was completely destroyed. ... View more

Is southwesthotels.com considered an OTA? I'm guessing so, but I am still asking. ... View more

You would  be responsible for any difference in price between what you paid and the new fare. ... View more

I think that Chase would be the best party to answer that to understand where those came from. That is a first for me! 🙂   ... View more

 @Vetter  Congrats on earning the CP!  I know there are special promotions that go on through the year, but wanted to caution you on the expiration date.  Make sure you verify in your My Account page of the expiration date of the CP.  I had a friend earn it in July of one year and she thought it would expire in July of the next.    CP dates are typically based on a calendar year (January 1 - December 31).  Qualifying points earned are based on these dates as well.  For future point earning, you would want to know when your credit card statement will post each month, especially for the December posting of points.   Have fun using that CP!  I love this perk!! ... View more

@yogamon Do you know every city your plane was scheduled to be in today?  It is so naïve to look only at the weather where you are and think "it's totally clear, everything should be fine".  Your plane could have been in 6, 8, 10 cities today.  And once again, flights are not cancelled solely because not enough seats are sold.   --TheMiddleSeat ... View more

Key west would be an amazing addition.  That said, very happy to see nonstops to SRQ from PIT!! ... View more

Jealous! I wonder how prizes went "unclaimed" - you didn't have to claim points prizes, so it's a little confusing how they are giving more points away now. Maybe the prices given away specifically on June 18, like the large point prizes, had to be claimed? That would be a shame if the bigger prizes were never claimed by anyone!   --Jessica ... View more

This is not my first rodeo. There was no notification. When I checked my new flight status the next day the system could not even find the flight number. People, do you not watch the news? Southwest and American have been doing this to their customers a lot lately. They are scheduling flights hoping to have the personnel. So we are all crossing fingers and hoping there is a flight. They want things to go back to pre covid travel but at what cost? ... View more

Sorry to hear of your problem, but you are dealing with a federal regulation. Southwest has no control in the matter.   If you want to  complain, You should contact your elected federal reps  ... View more