Southwest Airlines Community

@tappingmom1 wrote: "It isn't like pulling out a baggie of casserole from my pocket."   I'm just picturing this...and laughing out loud 🤣.   Pocket bacon on the other hand which I am known for works out fairly well.      ... View more

Everyone here is an aeronautics attorney I see... ... View more

Not trying to bully anyone, but I wouldn't consider any refund outside of the policy that I've established.  SWA and many other companies worked and tried to do what they could during a crazy time of our lives, but they, or anyone, could guarantee everyone was going to be satisfied.  Not just with airlines, but other issues and services as well I had to bite the bullet and move on.  No, I wasn't happy, but I've not tried to make others feel bad as like with SWA, there were policies in place that I didn't take the time to fully go over and it's my fault.   I hope this is just a minor blip in your life and you can move on and maybe I will see you on a future flight, if not, good, I have an empty middle seat.   ... View more

I agree with Middle Seat. Changes made of late with Southwest will take time to return the negative feedback. This isn’t based upon 2022 experiences or any of the recent conversations with other loyal SW patrons. I hope SW wakes up and recognizes there is an issue before it’s too late. There are others, including myself, that are having to take a serious look at other airlines due to pricing and flight availability for starters. Wi-Fi and A-List Preferred and Companion Pass are becoming unattainable without a SW credit card. I know it may sound cliche, but is disheartening that SW hasn’t sent a message out to their loyal customers except you’re going to be happy with Wi-Fi and new seat power outlets.  ... View more

Just curious when you say the reservation shows up in your account are you able to click on the reservation and see all the details? I've had some reservations show up in my account but when I click to view them I'm told this reservation has been cancelled (ones I did truly cancel they just got stuck in my account for a day or 2)    You might try to open the reservation just in case because you don't want to end up without a ticket    As others have said the charge my post on Tuesday or Wednesday with the weekend  ... View more

To add... There are numerous YouTube videos on different methods for packing a suit in a suitcase.  My husband's suits have always arrived in pristine condition when packed accordingly.  I use a dry cleaner bag, tissue paper, and three of those shipping air bladders or doubled-up bubble wrap in the folds to avoid wrinkles. ... View more

You really will be okay. They wont ask about it. All that stuff is perfectly fine to bring through the checkpoint. Prescription meds are almost always good to go. The only time you run into any kind of issue is if you need ice packs. Other than that, you'll be fine. Don't worry. 😊  ... View more

Amomto6   I appreciate your compassion. It seems to be quite the foreign concept to some people that taking accountability for their mistakes should be a standard of practice. You seem to be the only person who would also be up in arms if thousands of dollars of your personal items were essentially stolen with no regard.  i was nothing but patient and kind and gracious for the first month- but everyone has their tipping point- so to answer someone else’s question- I absolutely reached out to my attorney (to whom I pay a yearly retainer FYI) because it seems as though being quiet and understanding doesn’t really get the ear of Southwest Airlines.  again- hope this never happens to any of you who made the useless responses- and that your first (post cancer) vacation isn’t obliterated by an airlines negligence and disregard. ... View more

I'm still clueless as to why people buy business select seats. For the money, you could likely get a first class seat on another airline. I like Southwest, and I realize that "all seats on Southwest are first class", but still... ... View more

You could book a bogus flight that is say $250 then immediately cancel and then you could use the then travel fund plus another voucher    Example    Book flight from AUS-MSY for about $250 applying 2 luv vouchers    Immediately cancel and request refund for the credit card portion    Use the canceled confirmation number to book with another luv voucher    You can also book one ways to use the other vouchers    - Blake  ... View more

Sounds like a winner!  Thanks! ... View more

Please see the responses to your other post. (And keep in mind that posting the same thing in multiple threads doesn't do anything good for anyone -- which is why it's against forum rules.) 😉 ... View more

I strongly suspect that there was a miscommunication between the agent and the OP, and the usual process of reissuing expired funds as a voucher is what was actually referenced.   There's often confusion regarding travel fund "extensions" vs "reissue as a voucher." I try to always make that distinction for clarity's sake.   There's no "reinstating expired funds," and at this time Southwest hasn't announced any additional covid-accommodation extensions (and, IMHO isn't likely to, especially specifically "all travel funds of $100"). ... View more

Yes! I have to cancel several times because of the pandemic. You steal 750 dollars from me and my family.  Yes SWA stole my money! What other name can I give. Stealing! Stealing hard worked earned money! YES!  ... View more

Nine here!! ... View more

I hate to be the one to tell you, but you are showing your lack of information quite boldly.   First, it is not "HIPPA", it is "HIPAA".  And, Southwest is not a healthcare provider so they have no "protected health information" or PHI in their records.   So, my advice is to read a few articles and brush up on what you are talking about.   For myself, I enjoy the preboarding.  It is a nice policy. ... View more

SW's stated policy is that as long as there is a mask mandate, service will consist of no more than 4 different drinks  plus coffee.   Why? To minimize flight attendant  potential exposure to Covid. ... View more

Hi! Do you have the link for the extender that worked on the 737-800?  ... View more

If that were the case they knew well before that my flight was going to be canceled..yet the flight remained ON TIME up until an hr before takeoff not leaving customers with an alternative. Thats completely unacceptable. This airline had ZERO ACCOUNTABILITY  ... View more

Mom of a former Juilliard student...   Definitely what THEMIDDLESEAT said!!  Do NOT check it.    Buy it a nice middle seat.  If you really want to protect it, put it at the window (depending on the case) and you take the middle. ... View more

@spratrat,. So sorry this happened.  An after midnight trip from IAH to HOU will not be fun.  The only good thing is less traffic on the road so hopefully less worry about not having the children in car seats.  The fare from one airport to the other was about $65 via Uber about three years ago (and about $1 per minute).  Plus I always found that catching an Uber or Lyft from IAH was more complicated than I liked, so Hobby was always my airport of choice.  I hope the trek goes well and the children are sleeping.  My child never got sleepy on a plane or in a hired car, no matter how early or late I traveled, so I know you cannot count on that.  My heart goes out to you — it was always hard for me to grasp just how big Houston is in land area.  I agree with you that it doesn’t seem like the two airports should be counted as being in the same city.   ... View more

If it's fragile or valuable it should always be carried on.  American Tourister was right in 1971 https://www.youtube.com/watch?v=Q5sEIWlQO7A   ... View more

Jealous! I wonder how prizes went "unclaimed" - you didn't have to claim points prizes, so it's a little confusing how they are giving more points away now. Maybe the prices given away specifically on June 18, like the large point prizes, had to be claimed? That would be a shame if the bigger prizes were never claimed by anyone!   --Jessica ... View more

No problem at all.   All of the SW gates at LAX are literally within 1-2 minutes of each other.   You could probably do more than just grab a sandwich (as another poster mentioned up above).  You could probably grab a sit down meal and go to the bathroom and browse for some reading material before having to board. ... View more

@tappingmom1 wrote:   Very astute observation. I would not have thought of that complication ... View more

I empathize because I have learned the exact same lesson, except with a $50 voucher and an additional $200 purchase.  I begrudgingly accepted it and never made the same mistake again.  There are so many other good things about Southwest that this one “hrmmph” moment did not turn me off of the airline.   Sorry that it happened to you.  There are several posts on this forum that warn about it; however, I suspect that, like me, you may not have looked to see that it could happen until it did happen to you. ... View more

Before my last flight with Southwest I would have agreed with you about the flight attendants helping you to get some seats together for you and kids but not now. We had a flight attendant who didn’t care one bit about us and was going to allow my grandson to cry the whole flight because he was separated from my wife and I. I too purchased the early bird check in and was in group A for all of us however southwest changed our flights because our original flight was delayed and we would have missed our connecting flight. When they changed our flight we lost our early bird status and were the last to board creating only single seats to choose from. My wife asked about the possibility of asking someone to switch so my grandson could sit with one of us but he joked about it and did nothing. My grandson ended up getting upset and crying and luckily a kind gentleman switched to allow my wife to sit with my grandson. So if I were you I would count on help from the flight attendants. Check in as soon as possible for your flights so you get the earliest possible boarding group. Also don’t change your flights because you will lose your early bird status.  ... View more

@Marrero001 I'm sincerely sorry to hear this. As a Customer-to-Customer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations via the email option to receive a response from our Customer Advocacy Team. Thanks!   ... View more