Jealous! I wonder how prizes went "unclaimed" - you didn't have to claim points prizes, so it's a little confusing how they are giving more points away now. Maybe the prices given away specifically on June 18, like the large point prizes, had to be claimed? That would be a shame if the bigger prizes were never claimed by anyone! --Jessica
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@John1158 Our Employees are expected to wear a mask over their noses and mouths at all times unless eating or drinking, and we sincerely regret if you noticed any inconsistency. As a Customer-to-Customer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to document your concerns so we can follow-up internally. Thank you.
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08-02-2021
08:59 AM
08-02-2021
08:59 AM
I'm a big fan of Southwest, but when I run in to this situation, I fly the other guy. That being said, all airlines price tickets for what they think they will sell for. So, that's what is going on. If ticket sales turn out to be slower than expected, Southwest has been know to drop prices. You could watch to see what happens.
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07-28-2021
08:10 AM
Why would you not fly for a year? Sounds like a personal decision unrelated to Covid. So you won't find much sympathy here.
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07-03-2021
07:13 PM
07-03-2021
07:13 PM
Good idea. I'd suggest that you make it directly to SW customer relations. https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355
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@JimTex You failed to cancel a nonrefundable ticket and Southwest is the problem? --TheMiddleSeat
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07-02-2021
12:54 PM
07-02-2021
12:54 PM
Sorry to hear of your problem, but you are dealing with a federal regulation. Southwest has no control in the matter. If you want to complain, You should contact your elected federal reps
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06-28-2021
08:41 AM
06-28-2021
08:41 AM
We're sincerely sorry for letting you down, @Tugolfer07. As a Customer-to-Customer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations for assistance with resolving your situation. Thank you!
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06-23-2021
04:25 PM
06-23-2021
04:25 PM
Got my first chance and boy, are they quiet!
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06-18-2021
07:25 AM
06-18-2021
07:25 AM
Anyone know if the "travel day only" coupons will be given the same end of year expiration when and if SWA opens back up beer/wine service? Asking as a responsible and respectful traveler.
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06-13-2021
02:20 PM
I am praying for food and drinks on my SW flight to Hawaii so I'm really mot understanding why anyone would complain about it. If you are so uncomfortable then I would suggest stay off planes. Everyone on a plane has been vaccinated including yourself I would guess so why would you be complaining and unconmfortable unless you are one of those people that complains about everything. Its OK if people like you decide not to fly SW that makes it that much nicer and comfortable for the rest of us that will remain SW loyal. I thank SW and all there employees for sticking it out and putting there lives in danger for us. It takes a special kind of person to do that for people they don't even know. You are all brave and couragious. Keep up all the great work and thank you again
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06-12-2021
01:09 PM
First, I am retired Air Force, flying air refueling aircraft and transport aircraft. I have dealt with in flight emergencies and opening hatches. First, "Saving seats" should not be allowed in emergency rows. Those who board with the best group numbers (ex: Business Select) should be allowed if they want one of those seats and it is open. On one flight, a male (aggressive and confrontational) passenger saved the other two seats in the emerg row for his family. The FA was there and said nothing when another tall passenger and Business Select wanted to sit there. When the other two family members came (C group), they were two elderly smaller women well into their late 70s or early 80s. That should not be allowed which is another issue for emergency egress. But: How does SW set some common sense boundaries and enforce it without fear of a lawsuit or a physical confrontation? In an emergency, things become chaotic,.. confusion and panic can set in. I have seen it on SW once when encountering severe turbulence on descent and approach (into Burbank CA). Some passengers were screaming, puking, crying and the FAs were doing their best to keep everyone calm.
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06-10-2021
02:10 PM
Hardly comparable to your egg analogy but you cannot deny SW does have complete control. They can and do all they can for profit. That it is immoral what they do has to be recognized and pointed out. Consumers get the shaft.
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06-07-2021
09:21 PM
Thank you all for the helpful feedback. The representative I communicated with today was a much better experience than the previous representative I spoke to. Southwest reached out to me and addressed my concerns. I have learned from this experience that a car rental through southwest.com (not southwest vacations) will not be adjusted to accommodate any changes made to your flight. It was my fault to assume Southwest would assist with a easy transition to travel changes/plans they make to your flight and subsequent rental car booked through them. That being said, Southwest has accounted for any potential incurred cost with potentially requiring alternate transportation on arrival and the associated inconvenience: which we are very thankful for. I am happy this issue has been resolved. My only wish was it had not required an open forum to speed along a response and for resolution to occur.
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06-07-2021
05:55 PM
@Mrs_Childs I am so sorry to hear the details of your experience and disheartened to know we may have missed an opportunity to provide you with a higher level of Customer Service. As a Customer-to-Customer support forum, we are not equipped to assist you here. Please Contact Customer Relations to have your complaint documented.
Thank you,
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06-07-2021
05:46 PM
06-07-2021
05:46 PM
Hi everyone. I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone respectful and your comments constructive.
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06-07-2021
02:02 PM
06-07-2021
02:02 PM
How do I delete the post? I see no delete option.
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06-07-2021
06:39 AM
06-07-2021
06:39 AM
I suspect two things: 1) that Boeing does not offer a choice of interiors 2) Even if it did, I doubt that airlines would go back to the old interiors. Why, because the new interiors offer a lot more overhead capacity for carry on bags. As said above though, feel free to contact customer relations to offer your opinion.
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06-07-2021
06:30 AM
06-07-2021
06:30 AM
After you install the app, open any browser and go to the following site getconnected.southwestwifi/com
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06-06-2021
02:31 PM
06-06-2021
02:31 PM
@rpw It has now been at least 8 flights flown that my wife (companion) is given the next number to mine. And again, SWA does it with automatic check-in and we no longer are prisoners to having to check-in 24 hours ahead of time ourselves.. I love you, SWA.
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06-06-2021
02:25 PM
And another thing, the title is wrong, SWA reserves the right and is authorized, via their policies, to make any flight change they feel are needed or are forced to make.
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@TimothyE42 Like you, I've been flying since 1974 and can't even guess how many hundreds of flights I've been on. In that time I've been dissatisfied with delays, rebookings, late arrivals, and take-offs, so what's NEW??? COVID didn't change any of that, it just seems to make people more determined to sign up for a group forum and vet. I for one am as frustrated as you, but you aren't presenting anything new about air travel that we all experience at one time (or more) or another. Much like deciding not to fly and drive only to be delayed for 3 hours because of an accident, rerouted on a detour route, and arrive at my destination 4 hours later. It happens.
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06-05-2021
08:38 AM
06-05-2021
08:38 AM
@gsking @No. we are talking about the ridiculous arguments being used by people who are refusing to wear masks.
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06-04-2021
12:07 PM
In all the years of flying, I've only had my bags not show up about 3 times, and mostly because of connecting flights. But it's also something I know is possible, even in the best circumstances. I've always been compensated for the issue and had bags delivered to where I was staying. But still a pain in the butt.
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06-04-2021
12:04 PM
Sorry to hear of the loss of something you treasure. Yes, way too much time has gone by and the chances of a return of them diminish. Something of that importance (I'm just assuming here) should have been a carry-on. And for the most part, I'm behind SWA that this isn't their wrongdoing, but seems to be the Airport personnel or the TSA.
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06-04-2021
11:32 AM
1 Love
@20477875843 It appears that damaged luggage seems to be the new attack of the week on SWA, so be it. I'm with the others, sorry for the loss of beloved baggage. But as I put ON THE OTHER POST about damaged baggage: I'm not going to dismiss you for using your money to buy whatever you want, good on you. But since the beginning of time (and a commercial of a gorilla just throwing bags onto a plane) it's known that accepting a plane ticket has many risks, one being damaged luggage should you check it, it's a no-brainer. The relief to that is that you can make a claim against the airlines and get reimbursed, however, it may be a drawn-out process. I will just give you my direction on the luggage issues since I care not about what people think of my luggage and don't place travel luggage on a fashion statement level. I buy a 10-15 dollar decent bag from goodwill. It helps out the Goodwill foundation which employees people that might not otherwise get a job. The bag normally lasts about 2-3 years and I'm really worry-free about if it ever becomes damaged. And since I shop often at Goodwill or other stores of this nature that benefit our Veterans, I'm in there often and not a trip just to buy luggage.
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06-04-2021
03:49 AM
06-04-2021
03:49 AM
@Melamona wrote: Does anyone have experience with a Britax Boulevard or Marathon car seat on a flight? Does it fit? NomNom Dog Food Yes, I know I could check it, but prefer not to. It was pricey and it’s the only one we have, so I don’t want to risk damage. I’m not looking forward to lugging it through an airport, but I also don’t want to buy another seat just for the trip we’re taking if possible. Nope. If your child's booster is a high-back booster and the back comes off, you can pack the back in your main luggage for protection and carry on the base. Remember: boosters require lap/shoulder belts so they cannot be used on airplanes, so they get tucked under the seat in front or put in the overhead bin.
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06-02-2021
10:51 AM
06-02-2021
10:51 AM
I can understand your frustration. I flew 2 weeks ago with my mother who is currently undergoing chemo and shouldn't walk much. We had requested wheelchair assistance for our departing airport, our connecting airport and our destination airport. Each airport we found a very different experience. I can say that there are two things they all had in common and that was EXTREMELY HEAVY FOOT TRAFFIC and AMAZINGLY CARING EMPLOYEES. The airports were PACKED but the Southwest employees were kind, generous and accomodating. Indianapolis had enough staff to accommodate our needs. Phoenix was packed in the peak of the busyness. The stewardess apologized for the delay but shared that the wheelchairs wouldn't be there for possibly up to an hour. My mother went ahead and walked off the plane but I went looking for a wheelchair to use as she went to the restroom. I found a closeby corral full of wheelchairs. I grabned one and my mom was settled back in the wheelchair to comfortably be transported to the connecting flight. When we arrived in Portland, we again were apologized to and told that it would be possibly a 30 minute delay. My mom walked off the plane but greeted in the gangway by an elderly gentleman/staff member who situated her into the chair. They wheeled her up the ramp but apologized and said they needed to help remove the rest of the passengers who needed wheelchair assistance. I let them know that we could push her and thanked him for his help. We headed for the restroom and I stood with the emoty wheelchair and waited outside the restrooms. Within mere minutes, we met Catherine. She was an angel. She came up, apologized and said that she could help pushing mom the rest of the way. She was extremely knowledgeable, thoughtful and kind. While we walked and Catherine pushed, we inquired about the wheelchairs and Catherine mentioned that during Covid's height of quarantine, staff members had to find new jobs. Now that Southwest can hire them back, they have either gotten new jobs or have been reluctant to return yet. So my reply is to share that each airport is attempting to provide their services the best that they can. I love that their employees care so much. So during COVID, please offer some patience. They are trying their hardest. But I completely understand your frustration. My mom REALLY needed to use the restroom and couldn't use their tiny one on the plane. So if she had to sit and wait for 30 mins or longer, it would have been nearly disastrous. So I understand the frustration you experienced. But just know that Southwest's employees are still hands-down the best airlines! If Southwest have this issue, I can guarantee that the others do in their corresponding cities as well. On a side note, it was really encouraging to see so many people out traveling again. Our economy is attempting to bounce back and that is wonderful. Have safe flights everyone!
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