09-05-2021
11:43 PM
09-05-2021
11:43 PM
You should be able to log in to the account you made on the careers website. With the confirmation email be sure you check your spam/junk/social/promotions folders in case the email went to the wrong place. -Blake
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09-04-2021
05:23 PM
That's an interesting point. Weather, airport closures, etc, are all things I hadn't considered much (yet), but when you say free stock, I'm not talking about free stock. I'm talking about converting additional money, besides the price of the plane ticket, that passengers have paid for the "insurance" to go towards the purchase of the stock. So, this is money that the passenger has already paid to the airline, and the money would stay with the airline even if it is the airline's stock. But, to answer your actual question, perhaps there would be a policy where, if your flight is the first flight after a plane has arrived from a route where there were some type of delay(s), then the flight would be eligible for stock purchasing with the pre-provided "insurance" money. If your flight is 2+ stops away from where an unavoidable delay has occurred, then the flight would be ineligible for this 'feature'. Or maybe, the policy says that "you have 4 hours from the posted departure time (determined 2 hours before the flight's scheduled departure time) to get the plane in the air." I'm just thinking about these things while typing them out, FYI. They don't sound bad in my head, but that doesn't mean they're actually good.
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I would reach out to reservations at 800-435-9792 to see about rebooking or reach out on Facebook or Twitter in a DM. You can also use the in app chat feature and they can assist with rebooking. -Blake
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As @TheMiddleSeat stated that shouldn't be a problem as i personally have gone with my grandparents to pick up my cousins and I was 18-20 years old they let all 3 of us get a gate pass so you shouldn't have any problems especially since you would have a baby.
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09-02-2021
11:19 PM
09-02-2021
11:19 PM
LUV vouchers are usually issued as compensation because of flight delays they are valid for a year. Other times the voucher could be issued as a way to extend travel funds that type of voucher is valid for 6 months but usually vouchers because of flight issues or baggage issues are valid for a year.
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Unfortunately the 855-234-4654 is no longer an option to reach customer relations you would need to send an email through the website or you can send Southwest a DM on Facebook or Twitter.
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09-01-2021
12:04 PM
09-01-2021
12:04 PM
DMs may not be available to new users because of a situation a few months a go. If you need assistance you can post your question here or if it's a question/complaint about a recent flight you can Contact Customer Relations and they can assist you -Blake
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08-31-2021
07:33 PM
08-31-2021
07:33 PM
Pardon my skepticism, but ANYONE can claim to be someone else -- in this case Al Timpauer Southwest Airlines B737 Pilot If Big Al was sending that to prospective members of a hunting party , do you really think he would have put Southwest Airlines B737 Pilot in his message? Why? Why don't you tell us exactly how Big Al contacted you. Something smells awfully fishy.
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08-31-2021
09:17 AM
08-31-2021
09:17 AM
Hopefully it has been claimed! I am always paranoid that I will leave something on the plane when I depart. Knock on wood, it hasn't happened yet. --Jessica
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08-31-2021
03:39 AM
08-31-2021
03:39 AM
So I was able to connect to it and it took me to the SW portal and SW community but other sites like Twitter it didn't work unless I paid for the Wi-Fi. Normally if I'm not connected to the southwest network I won't have access to the in flight portal. In this case I could also see the movies, live tv, flight tracker using this network but never seen the network before this flight. Maybe if I see it again I'll stay on the plane and let everyone else get off first when we arrive to see if the network vanishes once other customers are gone.
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08-30-2021
01:34 AM
I got the EXACT same message! I trust they can't do something awful to me with this information.
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Some airports call it the premium passenger lane. Keep in mind if you use the flyby security it usually won't include the pre check access so if you have pre check you will be better off going to that line. -Blake
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So glad your daughter was able to make the flight and glad the crew got your daughters watch that was left behind at security. Stay safe and i hope you make it though this storm ok. -Blake
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08-29-2021
01:13 AM
08-29-2021
01:13 AM
You can reach out to southwest on Facebook or Twitter and they can look up the voucher to see if it is expired or if the voucher was used. -Blake
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08-27-2021
09:44 AM
3 Loves
I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive. Thank you.
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You complained to them weekly? Maybe you were put on a naughty list 😜. you can always try sending a message though the website or call customer relations for assistance. I contacted them a few days ago and had a response in less than 10min. -Blake
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08-26-2021
08:10 PM
08-26-2021
08:10 PM
@yogamon Do you know every city your plane was scheduled to be in today? It is so naïve to look only at the weather where you are and think "it's totally clear, everything should be fine". Your plane could have been in 6, 8, 10 cities today. And once again, flights are not cancelled solely because not enough seats are sold. --TheMiddleSeat
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08-25-2021
04:57 PM
35 minutes? Ugh..... Lots of factors obviously go into connecting flights....you might want to take a look at the historical delays from your arriving and connecting flights... Are there additional flights in case you miss your connection? Are those flights at capacity/ sold out? Secondly, are you the last flight out? If so, SWA seems to be more accommodating to connections at the end of the day (I know after having sat on flights delayed for 45+ minutes waiting for connecting passengers) What gate do you land at and what gate is the departure for the connecting flight? Even If you land "on time" but by the time you disembark and then the time it takes you to get from one end of the airport to the other..even if you make it on time, welcome to your "Middle Seat"even though you are holding A-19! Typically if you are "first flight out" in the morning, you will be OK..anything after that is a crapshoot Wish you luck!
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The good news is that all Apple devices running the most recent software (14.X as of this post) are compatible with the video options on the portal. Supported browsers are Safari and Chrome (the most recent two versions) so make sure you’re using either of those. Additionally, there is no need to use additional software (like AirTime Player) since the latest versions of these browsers have DRM capabilities. If these aren’t your primary devices it might be a good idea to make sure they’re plugged in and connected to WiFi the night before your flight. Often, devices coming home from a trip connect to a WiFi network for the first time onboard the aircraft and attempt to run background services, all of which will be restricted onboard, and will result in that device constantly resetting its network connection. I personally have the SouthwestWiFi network set as a “low data” network on my iPad for that very reason. To do this next time you’re connected onboard: Go to Settings Click WiFi Click the i next to SouthwestWiFi Toggle on “Low Data Mode”
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08-21-2021
05:38 AM
08-21-2021
05:38 AM
I read it. Totally agree Southwest has gone downhill.
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08-19-2021
04:56 PM
08-19-2021
04:56 PM
@chgoflyer wrote: @ Who were you quoting? Australia? The OP had a link to an Australian hotel group in the post -- right after the words " I flew with my uncle on vacation. One of the best hotels we had already booked'' Was this post moderated out of existence? It appears so
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I just tried booking your itinerary and I did not get an error, however, there was only one flight result for SEA > CUN leaving on 9/3, and it leaves pretty early: # 1239 / 601 5:40AM 3:55PM 1 stop Change planes DEN 8h 15m --Jessica
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If you're suggesting Southwest is lying just to mess with you I don't think anything will ever satisfy you. What else would you like Southwest to do? Fax it to you? There's a lot of variables between Southwest and you that neither of you can control. Just because something goes wrong in that space does not automatically mean Southwest is screwing you. --TheMiddleSeat
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You should be able to bring them on the plane just be sure you bring enough for your flight crew 😜 (and me) -Blake
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08-17-2021
04:56 PM
08-17-2021
04:56 PM
I know TPA and SRQ are co terminal/sister airports I don't think RSW and TPA are co terminal/sister airports so you may be stuck with a flight to/from RSW or you can request a refund and book to TPA. Since your flight was changed by Southwest you can get a refund to your original form of payment if you choose to go that route you would need to reach out to Southwest by phone, on Facebook/Twitter, or you can use the in app chat feature. -Blake
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08-16-2021
08:04 PM
08-16-2021
08:04 PM
@spratrat,. So sorry this happened. An after midnight trip from IAH to HOU will not be fun. The only good thing is less traffic on the road so hopefully less worry about not having the children in car seats. The fare from one airport to the other was about $65 via Uber about three years ago (and about $1 per minute). Plus I always found that catching an Uber or Lyft from IAH was more complicated than I liked, so Hobby was always my airport of choice. I hope the trek goes well and the children are sleeping. My child never got sleepy on a plane or in a hired car, no matter how early or late I traveled, so I know you cannot count on that. My heart goes out to you — it was always hard for me to grasp just how big Houston is in land area. I agree with you that it doesn’t seem like the two airports should be counted as being in the same city.
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08-12-2021
09:28 AM
From a voucher email I received: "Please allow up to 30 days before this voucher arrives to your email."
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I would search your email for the subject line of “Here’s your Southwest LUV Voucher” and this should pull it up if you happened to miss it in your email if using Gmail be sure to check your promotions folder and the spam/junk folders as emails sometimes go to the wrong place. if you still haven’t received it after checking the folders and trying that subject line in the search bar of your email then I would Contact Customer Relations again and make sure they have your email address right and ask them to resend. A friend of mine had a voucher resent last week and got it the next morning. I also just got a voucher last week and it went to my regular email folder so double checking couldn’t hurt. -Blake
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Sorry to hear you had fraudulent activity on your account. to start I would change your password while waiting to get a resolution from Southwest. I would also Contact Customer Relations so they can get the investigation started. Keep in mind this is a different department than the regular phone number you call for reservations. -Blake
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